Complaints

This profile includes complaints for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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  VitalChek Network, a LexisNexis Company

  P O Box 1703 Brentwood, TN 37024-1703

• 

  VitalChek Network, a LexisNexis Company

  serving the Houston and surrounding areas Houston, TX 77001

• 

  VitalChek Network, a LexisNexis Company

  PO Box 1703 Brentwood, TN 37024-1703

• 

  VitalChek Network

  Trenton, NJ 08690

• 

  VitalChek Network, a LexisNexis Company

  PO Box 10680 Peoria, IL 61612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered our newborn son's birth certificate in October from Vitalchek as it is the only company in our state we are able to go through. Shortly thereafter, we were told that the order had shipped and we would receive it soon. We waited a few weeks and never received it. We called and they said that it should have been delivered but if we waited 45 days, we could request a courtesy copy. We requested a courtesy copy after that time had passed and they said that we should expect it in a few business days. Once again, nothing was shipped to us. We emailed them, they said they would send another copy after reconfirming our address. Surely enough, weeks later and still no birth certificate. This "business" is a scam that preys on the parents of newborns who already have enough on their plate without dealing with a dishonest company that refuses to give people what they pay for

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for but never received birth certificate

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/23/22 i made an order to get my divorce decree from **************. the eta for the records was on 11/14/22. ive spoken with vitalchek reps 3 different times since my package did not arrive back in november, they keep telling me the same thing. they say will contact ** to see what the hold up is on my records. 120 days is a long eta, but now its been about 6 months. i still have not received my records. i need my driving license, and im 40 now, was going to enroll in college online but my life is on hold till i get these vital records

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with VitalChek.com for birth certificate online from *********, ** on 9/13/22 order #****** pin #****** for $40.25. I submitted all documentation requested, and additional documentation requested. I have email verification where they received documentation. They closed out my order because they said I didn't respond, this unprofessional business did not give me a time frame in which to respond and no warning that my order would be cancelled, just a notification that it had been cancelled. When I try to contact the number they listed for me to contact, there's never an answer. They needed address verification because address listed on my license and address on debit card didn't match which was because I used my daughter's debit card, I don't have one, and I did submit address verification in form of clear, legible uploaded image of utility bill and car registration. I received email that my docs had been received. The last email I received was a duplicate email of the first email requesting additional info in the form of address verification however, like I stated before I have the verification email where they received the requested documentation. So my complaint is I'm frustrated because this is an online business that is used by ******** for purchasing vital records and by it being online who can hold them accountable for their dishonest and unfair business transactions. They had no problems whatsoever deducting the funds from my debit card for the order but gave me the complete run around for the product. I also submitted an additional photo upload of my license which was undeniably legible and completely clear taken with an IPhone camera and they still would not accept it although that is the manner in which their application process receives documentation.??? It's unfair because I was left completely dependent on this online company to deliver the service/product I paid for and they took the liberty of choosing not to do so. So what can I do?

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $47.50 for a certified copy sent *** by vitalchek. They sent me a letter saying I had to reach out to the county my parents were married in not the copy of the record. They had been emailing me and even emailed me to say the record was on the way but I didn't get the record. I got a letter saying they didn't find it and to reach out to the county. The site says that only the fee from their search is non refundable not the entire amount. I want the *** fee and the certified copy fee back since when common sense says they should have just emailed me saying it wasn't found not send it next day air and the fee for the certified copy should not be kept either. Since I didn't get a certified copy. I want the $37.50 back they owe me. I tried to reach out to them and they said they are keeping all the fees. That is unfair practice and a scam. They already kept $10 for my first order I canceled in like 2 minutes because of an error. So far they have scammed me out of ***** and I want the $ back for what I didn't get.

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered my birth certificate, was charged $37.70 by Vital Chek and never received my document. Ordered over a year ago, every time I contact the company they have an excuse for delay.

  Business Response

  Date: 05/24/2023

  Hello,

  Thank you for your feedback. Unfortunately we were not able to pull up an order with the limited information provided. Please contact us with your order number so we can further assist you. We look forward to speaking to you soon.

  Best Regards,

  Vitalchek Customer Support

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for my birth certificate in July and was told I would get it in November. I didnt get it and received no notification it would be late until I email them in mid-December. The reason why I needed the birth certificate has passed. I would like a full refund for this request and the request to be canceled since they were not able to fulfill my request.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking your assistance with obtaining 2 official copies of my father's death certificate without paying an additional cost. I ordered 2 copies of my father's death certificate online to use for an application for dual citizenship. I paid a total of $75.50 for 2 official copies, processing fee, and shipping. The certificates I received has redactions and is stamped as unofficial. The only customer service phone number known is an automated recording that states no one is available to take calls. I used the chat session to try to get a resolution and was told that I ordered informational unofficial copies. I then asked the chat bot for a copy of my application so that I may review it and confirm the error is mine. I was told they could not provide me with proof that I ordered the incorrect version.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for birth certificate online. Gave all information needed. They said it would take ***** days. I never received anything about my certificate. After contacting several times. I heard back saying I would need to contact their office even though online it said everything was verified. Still have nothing !! I asked for a refund since I never received anything on my birth certificate and they stated they do not refund or anything. At this point I dont know what else to do

  Business Response

  Date: 05/19/2023

  Hello *****,

  Thank you for your feedback regarding your order. We apologize for the delay you encountered while waiting for your birth certificate. Your order was processed by the **** ********** of ****** vital records division. Processing for this agency can take an estimated ***** business days, your order did encounter a slight delay and was sent out on the 27th business day of processing. We sincerely apologize if any inconveniences were met because of this delay. If you have any questions or concerns regarding this order please feel free to contact **. 

  Best Regards,

  Vitalchek Customer Support

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approaching 70 years of age and I was dealing with the social security administration of *****************. In my dealings with them, they mentioned that I am entitled to a portion of my former wife's earnings. I was divorced in ****. They told me that in order to receive this benefit, I would need to prove the date of my marriage and the date of my divorce. I was able to prove the date of my divorce, but I needed a copy of my marriage certificate, which I did not have. I was married in ********* ********, in ****. I am currently living in *******, ********. I called the ***************** records and they could not find my marriage certificate. I contacted ****** ******** by email and my only option to get my marriage certificate was to resort to using this company called VitalChek to locate my marriage certificate in **************. I submitted my request to them on 6/17/22 and paid a fee of $68.50. They told me it would take about 3 months before I would receive my certificate by ***** or **** We are well beyond 90 days at this point, and I have still yet to receive my marriage certificate which I paid for. My last email to them several days ago stated that I am no longer on file and I need to resubmit my information. I was livid at this point. I submitted my information again. They did not request any additional fee payment. Social security keeps hounding me for this information in order to process my payment. I am extremely frustrated. My order number was ********* and my PIN number is ******. The call number that they provide which is **************, is never answered by anyone. You cannot leave a message. Their email response is very slow. I am beginning to wonder whether this is a legitimate company. I just want to have my marriage certificate found and issued to me and if they cannot do that, I expect to have a refund of $68.50. Thank you for your attention to this matter. *************************** MD

  Business Response

  Date: 05/26/2023

  Hello ****,

  Thank you for your feedback. We apologize for any delays that were encountered during the processing of your order with the ************** Vital Records. We are happy to see your order was sent out on December 12, 2022 with *** delivery. Your order took a total of 116 business days to complete processing. We hope by now you have received your order. Thank you for your business, if you have any further questions regarding this order please feel free to contact us. 

  Thank You,

  Vitalchek Customer Support