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Business Profile

Senior Living

Vitality Living Lake Forest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was the ***** of ******** for a resident of Vitality Living (VL). Her name was ***************************** and she passed away at Vitality on December 11, 2022. When she passed away, I was in contact with VL to get a final statement and was told that there was an overcharge, and a refund of $800 would be forwarded to her next of kin, her brother, ***************************. I was told by the then Executive Director, ***********************, that it would take 6-8 weeks to come from their ** in ********* **, As of today, there has been no contact made to her brother, nor was the refund sent. I called the Facility on ******* Road 13 times (I have the complete call log with dates and length of calls), and I called their ** 5 times. Each time I called, I was told either nobody was available, or they would get back to me. The last call to VL on ******* was March 9th and the new Executive Director said she would get back to me by that Friday, and it's a week later and no call, The final call was made to the ** yesterday, March 30th, and I had to leave another message for help and told them I would be reporting them if I didn't get a call back yesterday. No call again.I want a full accounting of ********************************* account and I want the $800 to be sent to ***************************, PO Box 93, **********, ** *****. Shame on VL for keeping this elderly man waiting for closure of this issue and his dear sister, *******, so she can rest in peace.Thank you for your help.*********************** (on behalf of *************************** (who is 93 years old)

    Customer Answer

    Date: 04/24/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Vitality Living West End ******** regarding complaint ID ********.

    Regards,

    ***********************

    Customer Answer

    Date: 05/04/2023

    I have not received a response regarding this matter. If there isn't a satisfactory reponse in the next few days, I will seek further counsel. I hope you will respond so that I don't have to continue to reach a resolution.

    Thank you,

    ***********************

    ************

    ****************** 

     

    Business Response

    Date: 05/15/2023

    We did respond to claimant and issued a refund to her account. We have resolved this issue at this time. 

    Customer Answer

    Date: 05/16/2023

    A check in the amount of $800 was received by deceased resident's brother. The case can be noted as resolved.

Vitality Living Lake Forest is NOT a BBB Accredited Business.

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