We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports and Recreation

on3.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

This profile includes complaints for on3.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

on3.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • on3.com

      8011 Brooks Chapel Rd # 3348 Brentwood, TN 37027

    • on3.com

      8011 Brooks Chapel Road Unit 3348 Brentwood, TN 37027

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 5 2024 I was billed by on3.com for a monthly service that I did not sign up for. I do not have an account with this business. I turned it in to my Banks fraud division but the company keeps sending emails to me.

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, on3 sports, is a sham. It's littered with false advertisements and promotions, as well as an responsive customer service. The basis of my issue with this company, stems from a year ago, the first time they falsely advertised a promotion. I was a subscriber to the monthly plan for my team, the *** Tigers. On3 at that time, as a relatively new company, was offering a promotion for a year's subscription for $1. I attempted to sign up, and there were no issues or errors saying I couldn't get the price of one year for one dollar. After signing up, my card was charged the full price, which I reached out to customer service for. They said they'd refund me my money, but I said I would go to monthly, once my year subscription is up. There was no notice that my subscription was set to renew or anything, then I get an email at 2AM saying they've charged my card the $109.74 that caused this report. I firstly reach out to my bank, who tell me to contact On3, they also provided me a customer service number. I reach out to On3, and haven't heard anything back since this weekend, when somebody said they'd refund me. To this point, I still have had no further contact with ******* attempted to call the customer service line and it's not even a real customer service. But it says on the number*************) that their phone hours are from 10AM-4PM EST. All it is, is an automated service that says they will return your call, but never do. I couldn't even leave a full voicemail the first time, because the automated line hung up on me. You can't even find them officially on this site to search them. I feel like this company is full of **************** worried others will fall victim to their scams or that there are other people who have issues with them, but have no idea where to turn, because on3 themselves doesn't follow back up. This may not mean much but the money they owe me, is what I planned to use to hold myself over for a few ************** ignoring me.

    on3.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.