Reviews

This profile includes reviews for D.T. McCall & Sons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D.T. McCall & Sons has 6 locations, listed below.

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  D.T. McCall & Sons

  101 Water St Carthage, TN 37030-1518

  
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  D.T. McCall & Sons

  1300 S Jefferson Ave Cookeville, TN 38506-4296

  
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  D.T. McCall & Sons

  1220 Scottsville Road Lafayette, TN 37083

  
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  D.T. McCall & Sons

  1029 W Main St Ste B Lebanon, TN 37087-3347

  
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  D.T. McCalls Not So Perfect Store

  113 Water Street Carthage, TN 37030

  

Review Details

• Review fromKaren W

  Date: 08/13/2024

  1 star
  Bought a new refrigerator from Lafayette called told them it wasn't cooling at the bottom of it had to wait over a week service man came was super nice told me the defrost had went out I called to see if I could get another one or I was going to ask if I could get one until mine was fixed but she was a little rude said wait for the part.over 700.00 was hard for me on disability I was so happy I could get a refrigerator but to have it go out so soon and then I've been going on over three weeks without one with little one's I keep with no way to keep there milk or anything else i would have drove up there if they would have let me use a little one just to keep milk in for the kids I lost 300.00 in food when it went out called this morning and still got it will probably be the end of the week before they even get the part

• Review fromDebbie C

  Date: 07/26/2024

  1 star
  Poor Delivery and operation manager. Bought a refrigerator 2 year’s ago and a 5 year warranty. Freezer went out and had service guy to come out and he said had to go in the shop. They finally picked it up and I call 3 days later and they said evaporator was bad and had to order parts. Okay several days later they called and said it was ready for delivery to come back. I set it up for the next day and told them I wouldn’t be at home after 2. They said no problem. At 2:00 no delivery so I called and they said it would be delivered the next day that there was a miscommunication and I’d be the first delivery the next morning. At 11:00 they delivered and there was dents in every door and both drawers. The guys that delivered it told us that the boys that was suppose to deliver the previous day didn’t tie it down and it was thrown all over the truck. This was the only time I talked to the manager and he said they’d order new doors. Got the new doors and guess what wrong parts. I left several messages for him and nothing. Finally he called and I told him I should be compassionate for all that had gone wrong. He sent me a check for $140 for the cost of the warranty!!!! Nobody there can deliver messages. I’ve tried several times to get in touch with the owner but nothing. The new parts were ordered on the 17th and I got them on the 25th. Now service tells me that next Wednesday is the earliest they can come and put them in. This has been almost a month thing. I feel they should have replaced the refrigerator after it came back all dented up.

• Review fromJune W

  Date: 07/09/2024

  1 star
  Purchased a kitchen table and chairs a few months ago. After a month or so I began to notice the chairs were wobbly. Come to my findings the chairs were falling apart. I reached out to the store- whom sent someone to the home to review the damages of a NEW product we paid an astronomical amount for. The gentleman was beyond hours late of his arrival time and very passive/rude. They offered to GLUE the chairs back together. They sent someone to our house ONCE as they have claimed multiple times which is a flat lie. I asked for a refund and for them to pick up the damaged products. They refuse any type of help except to GLUE the damaged product that clearly is defective. When we bought the table and chairs brand new it was not listed they would be damaged. The product was not a clearance item; so there is no reason to give us a defective item without a refund. Just the other night I went to sit down to eat and the chair completely collapsed. I am a 75 year old woman and my husband is older than me. The products are deemed UNSAFE and causing now harm to us. I am requesting the company refund my amount and send back to the manufacturer.

• Review fromKim W

  Date: 03/18/2024

  1 star
  Purchased a brand new refrigerator for rental property. Had trouble with it. Was told it was under warranty. Asked for service. Got the run-around, finally was told it would be 3 weeks before anyone would come. Got a call several days later saying they would not honor warranty. Asked if we could get someone else to work on it. Cancelled the service call, got frig fixed by someone else. They still sent a service man out, said frig needed to go into shop—keep in mind it had already been fixed—-& then sends us a bill 4 months later. Just DONE with this place! POOR SERVICE, POOR COMMUNICATION, POOR PROFESSIONALISM! I will NEVER go back to this place. It use to be my favorite!

• Review fromEd B

  Date: 11/05/2023

  1 star
  They don't stand by their product. I already placed a thorough review.

• Review fromKatie M

  Date: 06/23/2023

  1 star
  Please don’t purchase from this store. Do not expect straight forward or honest business. Save your money and yourself a headache…. Documented that they would slide my new oven in and haul away the old and they completely did not do it. All lies just to get us to purchase.