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Business Profile

Tree Services

Rodney's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Rodney's Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rodney's Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service was for my grandmother. The owner came out, cursed at me, tried to hit me with his truck (it's on video, court date pending), blocked my driveway, threatened me and left without finishing the job. I want the invoice refunded.

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 8th 2023 Rodney's Tree Service performed work at our property. They were to clear trees and brush from a hill on the front of our property, to the street, stopping at the driveway and an adjacent telephone pole. Towards the end of the day Kelly, the manager, approached me and said they needed to come back to finish the job. They also wanted to be paid in full that day. I paid in full, plus an additional **** ** **move one of my neighbors trees as well. When they left, there was a large pile of brush towards our house in the middle of the hill and a downed tree. They assured me these items would be removed the following week. I have followed up no less than 13 times asking for a timeline when they would come finish the job. Both the owner Rodney and the manager Kelly continued to assure me they would complete the work. We are 4 months past the date they were supposed to come finish the work. They continue to lie to me about the date they will complete the job. The hill needs additional work that I cannot begin until they finish their part of the work, which has been paid in full since June 8th.

    • Initial Complaint

      Date:07/17/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/16/2023 Romney's Tree Service cut two trees leaning over my driveway. Our agreement WA to cut the trees and move everything to one side of the driveway approximately 20 feet into the wooded area. They did not contact when they arrived and I went to look at the area when they wanted to be paid. They had just barely cleared an area wide enough to drive through. When I told them more had to be moved, one of the crew stated he had already moved everything he was going to move and sat in the truck. I got to move more, but they complained the whole time. I called the office on 6/26/2023 and told them that I was not happy that they had left such a mess and was told they would be out sometime that week to complete the job. They did not show. I called again on 7/12/2023 and complained. I was told they would be back either7/13 or 7/14/2023. At 2:00 pm on 7/14, I called today the crew had not shown and was told they would be here today. They did not show. I believe they only did half the job. I'm tired of being lied to and want this resolved.

    Rodney's Tree Service is NOT a BBB Accredited Business.

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