We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Siegel Select

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Siegel Select's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Siegel Select has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On this past Saturday the refrigerator went out in my room, I had just gone grocery shopping. I called the maintenance person on call and no one responded Until Monday, today. All of the items in the refrigerator were dumped fresh food thrown away. I called management and asked to be reimbursed at least $20 of the items, I have a receipt for the food. She said they couldn't do that, I had to ask for the corporate number and I cannot get anyone to email me or return a phone call, I don't think the corporate number is even listed. I find it a crime to throw food away in the state of this economy and the world today and no one cares. This is the third time since staying here I've had to throw food away due to cockroaches. I cannot let this go unattended and unresolved. A simple reimbursement for now to put food on my table would suffice. Obviously I am poor or I wouldn't have to be living here still I pay $1,600 a month. I'm asking for only $20 for milk bread half of a charcuterie plate eggs and cheese I don't think that is too much to ask.
      I myself personally had my vehicle stolen from the parking lot last month I'm out of work now because I can't get to work I don't have the $20 to be throwing away food. Point blank. I need this company contacted I don't need rent deducted I need food put on my table. Now. I have to be able to eat and nobody at this company seems to care but it's on them I had to throw my groceries away for the third time. I am not going to stay quiet about this. Period. FYI- I am staying at the location of **** *** *** ************ ** ****** That wasn't listed in the drop down menu.
      Thank you.

      Business Response

      Date: 01/30/2024

      Thank you so much for reaching out concerning your issue.  We have reviewed the calls from corporate and we did not have an official complaint. We require the corporate number be posted on every refrigerator in every room. It is unfortunate, your refrigerator stopped working and we certainly understand any loss that may have occurred. With regards to pests in the room, we conduct monthly pest control. If our guests are experiencing issues pests - we will gladly request a special service from our Pest Control vendor. 

      While we do not have the ability to provide you with cash funds. We will gladly provide you 1 night for free to allow you to recoup any loss. 

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/23/2023 Paid for a full week rental on a room. Could not even sleep there the first night because of the noise. Moved out the following morning 11/24. The manager ******** assured me it was Quiet there. First room she put us in had a running barking dog above us. She said she did not know it was there. She moved us to room ***. Said she could not move us anymore. That night 10 PM neighbor in room *** started Blasting loud music. Called office over and over CPO would never answer phone. Finally 12 am called police. As soon as police left they started loud music again plus banging on the wall. This went on till 6am. Office was closed that day due to Thanksgiving. We left the room 9am that morning. Reached out to management 11/25 explained what happened. Inquired about some kind of refund. She stated she would call me back never did. Called corporate office same thing. Been over a week now no one has gotten back in touch. I feel like I should get some of my money back. Was lied to by the property management about the place being peaceful and quiet, plus no active CPO

      Business Response

      Date: 12/12/2023

      While in room *** - we investigated the allegations of the "running barking dog" - there was no dog. It was determined there was a small child located in close proximity. Unfortunately, we can not control all children's activity while living in such close quarters. In addition, we received no phone calls on our emergency line due to noise complaints.  All phone calls went directly to our office after the close of day, we would not have responded until the following business day.  We were made aware the local authorities were called due to loud music and have addressed this. In addition, terminate employment of Courtesy Patrol.  Finally, in accordance with our Registration Agreement, which was signed at the time of check-in, We have a 100% No Refund Policy "When paying weekly and monthly rates (flex or extended stay), Customer's failure to submit 48-hour written notice to vacate, or failure to move out by 12:00 p.m. on the Check-Out date will result in forfeiture of Customer's security deposit.

       

    Siegel Select is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.