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Business Profile

Artificial Turfs

Interstate-Line Turf, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business owner, ***** ***** provide an estimate for the turf installation at my home. During the estimate it was discussed that he would maintain careful work to not damage electrical that I had running to my child’s custom playground set. ***** assured me that he would do a great installation for the turf he was installing and leave me with no damages to the electrical I had to the playground set. Upon finishing the job, I reviewed the work and found most of the work to be in order with exception of a few small adjustments that we need to be made regarding landscaping. ***** assured me he would come back if there were needs for that. He seemed honest so I paid him in full. A few hours later, when my landscaping lights were to come on and the bug resistant units also, where to come on for my kids to play without having mosquitoes, I noticed that none of these things were coming on. The timer had not even moved, and I knew that I had an issue with electrical. I contacted ***** right away, telling him a stake or machine must have cut the line that he used. he texted the following to me “Yea sounds like that might have been what happened w/ a nail or something. I shouldn’t have a problem getting you taken care of inside that generous time frame.. thank you for your business and allowing me to show you continued care as promised.. see you soon and will be in touch soon on a day that works for us both most likely next week.. ttyt ~*****” Several weeks went by. I started reaching out to him via text over ten days with no response. I then waited and several days and called. He finally answered. ***** stated that he would not come back to fix damages. I was very upset because I knew this would cost several 100 dollars due to turf having to be removed. He refused to refund any money or to come and repair telling me I was narcissistic to expect him to pay the 30 for materials. I said I would pay materials if he was willing to do the work. He refused again.

Interstate-Line Turf, LLC is NOT a BBB Accredited Business.

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