Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th, I purchased a Harley motorcycle from this place of business. During the purchase, we had the documents drafted with 19075 miles and had physically seen the mileage while going over the bike. I did not take personal procession of the bike and elected to have it delivered for a fee. It was delivered on August 28th. I went home from work to meet the driver then put it into the garage so I could go back to work. Coming home from work I went over the bike visually to make sure no travel damage and to insure all the electronics still worked. Thats when I noticed the mileage from the bike had gone up to 20433. I never took physical delivery, or ride the bike either at purchase or after delivery. I contacted my salesman that day August 28th to ask for a resolution. It is now September 3rd and I have not received any communication.

  

  Business Response

  Date: 09/18/2024

  We reached out to the customer directly and resolved this issue.

  Customer Answer

  Date: 09/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while they sent me only $150 dollars for such a large mileage discrepancy, when they first stated they would send $500, I will just take the $150 and steer clear of doing business with them, as the time and lengths I had to go for them to fix a problem they created, is not worth trying to correctly satisfy this situation. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exceptionally poor service and questionable ethics. Above all, I have not received everything I paid for and that was promised was 'in the toolbox'. Also haven't received proper documentation to file with my DMV though it may be within the normal timeframe.

  

  Business Response

  Date: 03/20/2024

  The customer was missing his owner's manual, which is typically under the seat with the "tool kit". To our knowledge that is the only item he is missing. Our sales manager has been in constant contact with the customer. He provided him with a copy of a digital version of the owner's manual while we waited for a physical copy of the owner's manual to be delivered. The physical owner's manual is a "print on demand" part that we order from Honda, which means it can take some time to produce. The manual was shipped to the customer and should be delivered no later that 3/22/2024. The customer should have everything he needs to register his vehicle at the DMV. Our sales manager was in contact with the customer, regarding this paperwork, when this complaint was filed. He had a tracking number for the shipment on or before 3/6/2024 and the parcel carrier attempted delivery on 3/7/2024 (14 business days after the purchase).    

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022CBR1000RR used with no warranty from dealer themselves but claimed I had some factory warranty left. Anyways went to warm the bike up everything went great. Rode 15 miles down road and shut it off. 10 min goes by I go to start and go home the bike struggled to start. After switching modes etc it started right up. Got home and shut off, did the same thing. I’m looking to make sure I get this fixed under warranty that I claimed to have.

  

  Business Response

  Date: 02/21/2023

  We fixed his motorcycle and had him back on the road within a few days. The stated problem was an issue with his battery. I believe that customer is satisfied that we resolved the problem.

  Customer Answer

  Date: 02/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 03, 2022, I bought a 2018 Honda Goldwing GL1800 Trike from Southern Power Sports. It had 19,994 miles on it. I bought it with no warranty and that was OK. But I assumed the dealership had checked it out mechanically and not sell anything that was unsafe. However, I was wrong. My wife and I had trailered it to Florida, with some friends. On the 3rd day of the trip, November 2nd, we were riding and as we approached a Signal Light the front wheel locked up. Fortunately, we were slowing down for the light. It almost threw us over the handlebars. If we had been going faster, we would have been thrown from the bike and badly hurt or possibly killed. I had it hauled to the Honda Dealership in Panama City and after removing the front wheel they said the front brake was completely worn out. It was so bad they had to replace the pads, the caliber and the disk.

  Customer Answer

  Date: 01/05/2023

  I am happy to say that Kyle D*****, from Southern Honda Powersports, & I settled this matter yesterday. Mr. D***** reimbursed me for the repairs and Towing, which is what I had requested. I want to thank you for your help.

  If you need anything else from me just let me know.

  ****** ******

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my new motorcycle tires mounted and balanced by Cycle Gear. After reinstalling the wheels and testing them I noticed a slight vibration above 60mph. I took it to to Southern Honda to correct this, on the phone I was told it would be $40 and 45min to 1hr for the service. After waiting in the lobby for over 3hrs and being charged $80, I tested the bike and found a severe wobble above 60mph. They offered to correct their mistake the next day. After waiting another 3hrs I asked them to just put the bike back together and to give me a refund. They declined the refund stating that because they only got to "balance" the rear tire and not the front they could not provide a refund. When I left this second visit the wobble was even worse. I went to Harbor Freight and bought a cheap $40 balancer to do the work myself. I only balanced the rear and the bike is now perfect. To me this means that they did not need to touch the front tire, and a refund should be in order. My biggest complaints being: 6hrs to balance a tire is ridiculous when I can do it in 30mins, using thousands of dollars in fancy balancing equipment loses to a $40 consumer tool, and that their GM decided not to correct this given the prior information.

  

  Business Response

  Date: 10/31/2022

  The customer is correct that he had to wait for too long on his first visit. I apologize for the long wait.

  As far as the vibration problem is concerned, both Cycle Gear and Southern Honda Powersports use advanced balancing equipment everyday. We make mistakes sometimes, and I'm sure Cycle Gear does too, but for two separate companies to have problems with these tires could be a symptom of another problem. We use our tire machines everyday and have not had any trouble with balancing tires. This led us to believe that there was another cause of the vibration. When we offered to pick up the motorcycle it was a show that we stand behind our work, but it also was so the customer would not have to wait as we attempted to diagnose the problem. Our fear was that it might be a problem with the tires, wheels, or something else. When the customer chose not to wait, it took away the chance for us to complete our due diligence in correcting the problem. I am glad the customer was able to somehow lessen the vibration, but there may still be an underlying issue that still exist.

  We will issue a refund.