Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter is adult special needs and needed a larger shower, unfortunately I found Bath Fitter and a great salesman, life time warranty, no caulking what on earth could go wrong: 1. dangerous toe tripper with cement breaking through caulking, 2. had sink and shower when he arrived, had neither when he left (plummer said he had to dig plastic out of drain) 3.left air duct off of return and that caused a lot of other issues ( my air duct did not have flex pipe and the only way to shower was to remove and should have been put back.) 4. left all old shower doors and walls and bathroom sink half full of water. 5. unfullfilled promises - we are going to pay for plumber and do repairs. 2 months later no plumber payment and still looking at cement and caulking as it keeps creeping out and tripped over toe tripper and hurt my back a week and chiropracter to move again. Bath Fitter lifetime warranty means they have a lifetime to say "Oh i'm so sorry, I will do that in 2 days I promise and then cross their fingers and hope you die because lifetime warranty is non transferable. Thank You, ***** ****
Business Response
Date: 12/07/2022
We resolved Mrs. ****** issues back in August. She used a plumber, and we reimbursed her.
Bath Fitter of Tennessee, Inc.: Chattanooga Branch is BBB Accredited.
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