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Business Profile

Bedding

The Bed Boss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for The Bed Boss's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bed Boss has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February of 2016 we purchased a Queen Bed Boss Mattress Protector for $109 from the same business where we purchased our $1500 mattress. The BB Mattress Protector has a 10 year warranty. 6 years into the warranty the protector is disintegrating and shredding. I have been in constant contact with the company and sent all information to this company including pictures they have asked for regarding the warranty claim. The last correspondence I had from this company was August 1, 2022 @ 12:26pm. They have not responded to my request nor have they sent a replacement for the defective protector.

      Business Response

      Date: 12/02/2022

      Thank you so much for sending us the information about the complaint. We have reached out to the customer and offered a resolution that will be fair to both parties.

       

      Business Response

      Date: 12/11/2022

      Hi Better Business Bureau,

      We have agreed to a resolution which customer has already accepted.

      This matter has been taken cared of. Thank you so much for notifying us about the complaint.

      This let us make things right.

       

      Thank you

      Customer Answer

      Date: 12/19/2022



      Better Business Bureau:



      While I was on vacation the check and pillow from Bed Boss were delivered as promised. 

      Thank you for your help resolving this issue. 
       



      Sincerely,



      ***** *****

    The Bed Boss is NOT a BBB Accredited Business.

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