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Business Profile

Blankets

AWB, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered - and paid for - a weighted blanket duvet on Dec 5th 2024.
    Order # ******* .
    Since then I have called and emailed them many times - no one answers the phone, and no one replies to my emails.

    Duvet Cover - Itty Bitty Kitties × 1 $79.95

    Subtotal $79.95
    Order discount -$8.00
    ************** (-$8.00)
    Shipping $8.00
    Taxes $0.00
    Total $79.95 USD

    I would like my money back.

  • Initial Complaint

    Date:02/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this company on November 20th of 2024 and was charged. The estimated wait time at that point was.6 weeks for delivery. I reached out in Late December for an update and receive no information back. And then reached out again, first week of January through email I received a response to the short staffed, but will get back to me. Two weeks later I hadn’t heard back so I wrote again. January 21 I received something That said they would weren’t sure what happened, but they would move my order to the front of the line and get it done by the end of the week. I never got a shipping so I reached out again with no response. Since then, I’ve reached out about every week through 20 February without receiving any more responses.

    Since I’ve never received the product that I paid for I would like my money refunded. If you look at their website now, it just says they’re not taking any more orders and they’re 12 weeks out. That doesn’t explain why they’re not responding to for information about orders.

    Customer Answer

    Date: 03/11/2025

    Good afternoon.
    I just wanted to let you know that I received a communication on Friday afternoon that my order had been canceled. I was notified of a refund sent to my ****** account on Friday afternoon as well. It is still stating pending at this time, but I’m hopeful it will clear and then we will consider this matter completed.

    Thank you for your assistance in this matter.

    ***

    Customer Answer

    Date: 03/13/2025

    I got a message today from ****** saying the refund is taking too long and has not been processing. I have sent a message to the company but am waiting for a response a response.

    ***

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a weighted blanket and eye pillow on 10/28/24 as a Christmas gift. The website states that custom orders take 6 weeks. It is now 12/23/24, which is greater than 6 weeks, and the order has not shippped. I have attempted to contact customer service through the website, by phone, and emailing the orders department and the owner directly. I have not received a response and it has been several days. I request a refund today, as the item is needed for tomorrow and it has not shipped. I really wanted to give this to my brother. It was over $400. Very disappointing.

    Customer Answer

    Date: 01/07/2025

    I am encouraged to say that the retailer replied on 1/6/25 saying that the order would be sent soon. I let them know that I want a refund at this point. I also let them know that I have also disputed the charge. They sent a message that the order was canceled, and they would give me a refund. They have not issued the refund thus far. I messaged them today, asking when I should expect the refund, and they have yet 

    Thank you for contacting them. It’s probably what encouraged their response.

    Customer Answer

    Date: 01/10/2025

    Just as an update- they have issued a refund. Thanks for your help!

AWB, Inc. is NOT a BBB Accredited Business.

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