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Business Profile

Cell Phone Repair

The CellPhone Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached. The company name is The Cell Phone Store **** ********* ** * ***. Attached are photos of my receipt and photos of the phone with no physical damage or “broken screen”. The same guy and his brother own the business next door as well “******* *******”. Please see reviews on **** and other sites. They have both been scamming customers for years. He took my review off of ****** and began posting a ton of fake reviews. Im sure im not the first victim.

    Thank you.
    ***** *************
    ***** ********scratch or dent the phone has never been dropped or had any water damage. He said I “broke it internally”??. The owner did not want to honor his “warranty”. The owner himself was extremely rude and is not an honest or trustworthy businessman. Everyone please save your time, money, and disappointment. Shop elsewhere and always purchase brand new. “

    I would like a full refund, and NO further business with the owner
    ***** *****.

    Customer Answer

    Date: 01/30/2025

    I wanted to let you know that my money was refunded yesterday. Thank you for all of your help !!!

The CellPhone Store is NOT a BBB Accredited Business.

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