Complaints

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• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The definition of fraud includes a misrepresentation of fact that is either intentional or negligent and causes harm to the hearer who relies on it. My complaint is that I registered for a Certification in Supply Chain Management course at the University of Tennessee continuing education program and paid for the course. The cost of the course was $2,559.00. After completing the coursework, I was then told that to take the exam, I would have to pay an additional $1,390.00 for the exam cost. I have all my course documents, including my receipt, course notes, course expectations, and certificate of completion. However, in all the papers, it is not mentioned that additional expenses were needed to sit for the exam. The course misrepresented the fact, intentionally or negligently, that an extra cost was included. I have experienced great harm because I would not have signed up for the class if I had received full notification of the additional fees associated with the course in the beginning. I invested time, money, and effort in a course that is essentially worthless. That essential information was not disclosed at the beginning of registering for the course, nor in any of my documents, nor were there any additional fees associated with the course. I have contacted the certifying body of the Association of Supply Chain Management. I have contacted the University of Tennessee Continuing Education Department and have received nothing short of the runaround. Just to put this egregious action in context, my mother and father were denied the opportunity to attend school growing up as a child and never finished high school. However, they encouraged my siblings and me to continue learning new skills. As an African American single mother of three children, I worked, saved, and sacrificed, and my children went without some essentials to pay for this course, which turned out to be a misrepresentation of the facts that were never disclosed until I went to schedule the exam.

  Business Response

  Date: 10/28/2024

  On October 14, 2024, the University of Tennessee at Chattanooga
  ("University") received notice of the above-referenced complaint
  filed by ****** ******. The University denies Ms. ******** complaint that it made
  misrepresentations to her.
  
  In the Fall of 2023, Ms. ****** enrolled in the University's Certified
  Supply Chain Professional (CSCP) course ("Course"), which is
  administered by the UTC Center for Professional Education. The Course prepares
  enrollees for taking the Certified Supply Chain Professional (CSCP) exam
  administered by *********** *** ****** ***** ********** ****** for obtaining
  certification in supply chain management (the "Exam").
  
  The tuition cost for taking the Course in the Fall of 2023 was $2,559.00.
  The University invoiced Ms. ****** for the Course tuition on July 27, 2023. A
  copy of the invoice is enclosed. The invoice provides that the fee charged is for
  the 14 online sessions of the Course offered from August 21, 2023, to December
  11, 2023. The invoice did not state that it included a voucher for the Exam
  fee, nor did the University ever represent to Ms. ****** verbally, in writing,
  or otherwise that her tuition cost included a voucher for the Exam fee. Ms.
  ****** paid the invoice via credit card on August 14, 2023.
  
  On August 18, 2023, the University e-mailed all Course enrollees information
  in preparation for their start of the Course the following week. A copy of the
  e-mail is enclosed. The e-mail specifically advised the Course enrollees that
  they received a one-year ASCM membership as part of their enrollment and that their
  "membership will allow you to receive the discounted exam rate,"
  clearly indicating that they would be required to pay the Exam fee on their own.
  Ms. ****** confirmed receipt of the August 18 e-mail when she responded on
  August 19 to submit her signed copy of her student expectations and attendance
  policies form. Subsequently, in the same e-mail thread, Ms. ****** inquired on
  August 26 as to how and when she could sign up to take the Exam. The Course
  coordinator provided her a link the ******* *** testing center for that
  information.
  
  As clearly reflected in the August 2023 e-mail communications, Ms.
  ****** knew or should have known that her tuition fee did not include an Exam fee
  voucher. At no time did the University represent otherwise or attempt to
  conceal that information from her. The University delivered the Course to Ms.
  ****** and thus fulfilled its obligations to her. The University denies her
  request for a refund for the Course. 

  Customer Answer

  Date: 11/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******