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Business Profile

Counseling

Tennessee Community Counseling Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/06/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Participants of the DUI School are required to pay $125 to participate in the course that the program facilitator, who is also the owner of TCCS, shared is a for-profit company during her introduction of the "school" on the day of the program. Participants are instructed to be present for the day long course by 9am. On Saturday, May 4, 2024, participants were seated by approximately 8:50am. We were told by the facilitator's husband that she was running 15 min late. In reality, she was over 60 min late. The facilitator didn't begin the program until 10:08am. During her introduction, ****, the facilitator told participants that they would be locked out of the room and have to retake the class if a participant was late returning from a break. When she stated that if hats were not removed, participants wearing them would be asked to leave at which time a gentleman wearing a hat got up and left. **** proceeded to interrogate him and make a scene in front of the class both before and after the gentleman departed. **** stated she was not there to "kiss people's *****" and warned participants of the "***** stick" in her back pocket. She then shared an incredibly inappropriate story about a past participant named ******** drug reaction in a past course. Then after sharing that the course is meant to teach people to drink responsibly, I texted my attorney as I am in recovery and felt triggered by this statement. **** took this moment to share that cell phones must be turned off or silenced, which was contrary to what her husband told the group before she arrived. **** then offered a snide comment in which she singled me out for causing a class disruption with my phone use. When my attorney replied by text that I could leave, I did. I am asking for a refund as I left the class because of the owner's negligence, inappropriateness, disregard for their client's time, misuse of tuition and violation of participants' privacy as the name of a former client was shared with the whole group.

    Business Response

    Date: 05/24/2024

    Hello ***, 

    My name is ***** ******* and I am the CEO with Tennessee Community Counseling Services, Inc., I am very sorry for this experience and I will approve your refund in full. 

     

    Respectfully,

    ***** *******

     

    Customer Answer

    Date: 05/28/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** **********

Tennessee Community Counseling Services, Inc. is BBB Accredited.

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