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Business Profile

Electrician

Foster Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: Feb. 24, 25,26 2025
    *****, the estimator, called to give me the estimate. He mentioned hardwired smoke detectors. I said I had already purchased smoke detectors for each room. He said according to Catoosa County code they had to be hardwired. When the county inspector came to sign off on their work he told me the hardwired smoke detectors were not code for existing homes. He said he had already warned Foster about that fact.
    I feel like I was mislead if not just lied to. I feel like that inflated the cost of the work I had done! I called the company about why this was done and I was treated very rudely by ***** and *****.

    Business Response

    Date: 03/24/2025

    Customer had contacted us directly because an inspector had came out and was telling her she did not need wired smoke detectors and they were only required for new construction but code states smokes must be interconnected therefore we do that per company policy. She had received three different quotes and had chosen the highest amount of the three sent. We have spoke to the customer and let her know that we will issue a reimbursement check to cover cost and that has been mailed as of today.

    Thank you!

     

     

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********

    I am rejecting this response because: I don't agree with the explanation due to the fact that when they came in, I explained to the technician that this problem just started a few weeks ago and I never had any issues with having the  kettle and toaster on the same outlet for years. I never had a problem, perhaps the issue comes from the inside wiring and all I wanted to fix where the problem started. The fact that at first they changed the box thinking that  was the problem and then they tell me that it is the kettle and now I don't use that outlet at all and still goes off. I always had confidence with this company and that's why I was patience with them to have the problem resolved. The lighting fixtures installation was aside from the main issue, if I didn't trust them with their work why would I have them work on the lighting fixtures, I  was hoping that in the meantime  they will figure out what was causing the problem but instead they tell me that I need to buy a new kettle. I appreciate that they will refund me back, but I would have preferred that they fix the issue, even if I would have to pay additional fees. 

    Sincerely,

    **** ****** *****any to finally fix this issue.

    Business Response

    Date: 06/08/2023

    Complaint ID: ********
    We would like to dispute this complaint as we have made multiple attempts to resolve his situation.
    We were originally contacted to troubleshoot his tripping breaker for the screened in porch (4-25-23)
    As stated in referenced invoice we replaced the old GFCI and found the switch was causing his short. 
    (1st Trip)
    1)  **********************************************************************************
    On the next trip he had us come to check the tripping breaker & do additional work. We installed 4 fixtures
    and a dimmer in his master bathroom which had nothing to do with his kitchen.
    (2nd Trip)
    2)  **********************************************************************************
    The 3rd trip out was after he replaced his electric coffee kettle and was still tripping the breaker. He was told
    that the amount of amps that was being pulled were too much to support both his electric coffee kettle and
    the toaster as stated on invoice below.
    (3rd Trip)
    3)  **********************************************************************************
    The tech supervisor, (Scott) had made several attempts to contact **** by phone and had no answer.
    We have tried multiple times to explain to this customer that he is overloading his circuit and it needs
    upgraded to support the amperage he wants to use but he has insisted that it should be fixed because
    what we have done to repair even though the reference invoices has in writing that the problem would
    continue if he uses both items together. Since we are a reputable company we will refund only the amount
    pertaining to the coffee kettle issue. He originally paid a $29 service fee plus the repair cost of $94.50 and
    we have never charged him another penny for all the trips to his home to recheck the breaker issues. We are
    requesting this complaint to not be publicized as we feel we have done everything possible to correct the situation.
    Before emailing I called **** to let him know I am mailing a refund check (#****) today (6-8-23) in the amount of 
    $123.50 for reimbursement of his issue. I explained to him that I am sending the check because we are truly sorry that 
    he is still having issues and he may need to contact another company to repair but based on everything we know he needs
    to upgrade his circuit which he does not want to do since it trips and he believes it needs fixed. I asked him to please not make
    anymore bad reviews as I feel I have done what is best to resolve his issue and even refunded the money spent. He still mentioned
    it trips but thanked me and we ended the call as I assured him the check will be mailed today.
    Please feel free to contact me directly if I can be of further assistance.
    Thank you!










    Mary Simms
    Office Manager
    Foster Electric


    Chattanooga (423) 892-6759
    Knoxville (865) 246-7037

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