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Business Profile

Environmental Services

Safety Kleen Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Services.

Complaints

This profile includes complaints for Safety Kleen Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safety Kleen Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Safety-Kleen sent ****** ********* **** an invoice (#********) on January 9, 2024 for $1,916.556. As the accountant I paid it, then found out beginning of February that we in fact never placed this order with Safety-Kleen nor did we receive this order at all. I immediately phoned them and got the run around. I have been calling them every week since February 1st, 2024. I was told in April they would be issuing a refund check, then again in May, and June. I was finally told that the physical check was cut on July 19th and mailed that day. It is now August 28th and I still have not received the check. I have been communicating with the account manager since June on his cell phone and as of July 31st he stopped returning my phone calls. All we want is the money we paid refunded to us as this was a mistake made by billing at Safety-Kleen. This is unethical and companies cannot just send invoices to companies that do not place orders with them just to see if they can get them to send money for something they didn't order. Ive called every month asking to speak with a manager and I get the same run around each and everytime. It has been 8 months of calling trying to get my companies money back.

      Business Response

      Date: 09/23/2024

      The refund has been processed and will be mailed out as soon as it is created.The reason this refund is
      late is due to the fact we had a transition period where the refund process was
      being moved over to a new group to process the refunds. This refund was not
      forwarded to the new group and thus was left behind and not processed.

      Customer Answer

      Date: 09/24/2024



      Complaint: ********



      I am rejecting this response because: it has been since January and they have repeatedly stated in phone calls that it was issued and mailed. I still have not received the check and it is almost the end of September. The invoice dates back to January of 2024. I want this check processed and overnighted to me and the tracking number sent to me via the BBB. 



      Sincerely,



      ******* ******* ********* ***** ****

    Safety Kleen Systems, Inc. is NOT a BBB Accredited Business.

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