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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged an annual fee on 4/1/25 and the membership was canceled on 4/2/25 so I want a prorated refund for the annual fee and the month canceled/refunded. I was under the impression that the membership had to be canceled in person and I no longer live in that city to even go in and cancel. A one time grace of a refund for being a loyal planet fitness member would be appreciated.

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sat. 3/1/25 at around 9:25 a.m. ET I went to the website of Planet Fitness and I cancelled my gym membership. On Mon. 3/3/25, Planet Fitness debited a $49 annual membership fee from my checking account at ******. On 3/3/25 at around 1 pm ET I called the Planet Fitness at address: **** ******* **** ******* ** ****** **** ************. I spoke with their manager, *****. I explained the situation to ***** and I asked him to credit the $49 back to my checking account as I had cancelled my membership 2 days earlier. ***** said that Planet Fitness does allow any refunds on annual membership fees.

      Customer Answer

      Date: 03/24/2025

      Have you heard from the company?   No

      Are you satisfied with the company's efforts to resolve this matter?   No

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Planet Fitness in 2023 and hardly ever used the membership so I decided in July of 2023 when the year contract was up not to renew and I cancelled the membership in the app and it said we hate to see you go and tried to offer me discounts but I just cancelled.They charged me another yearly fee and a few months thereafter to stop the charges I cancelled the card on file now they harass me to pay them several hundred dollars they say I owe. I called and they said come in and speak to the manager so I did just that only they said she wasn't available after telling me to come in and when she would be there. I did not get to see her. If you cant cancel on the app then they shouldn't allow that feature. I work full time | dont have time to wonder when a manager will be in to fix this now they tell me they are sending it to collections I just want them to leave me alone because I do not owe them and they have no right to ruin my credit for something I cancelled. I want them to cancel that fake debt and do not put that on my credit report I earnestly tried going in and calling and even cancelled on the app which said I was no longer a member. Thank you.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled out a form to cancel my account on May 12 2023 inside Planet Fitness personally and Planet Fitness did not cancel my account. Planet Fitness also turned off the televisions 30 minutes prior to closing and would not turn the on per my request. Planet Fitness states I did not complete the form such that it was not "pushed through". I am continuing to be billed in error. I have called the 1800 number and local center to inquire why my account was not cancelled. I do not wish to have any membership with the Hixson Planet Fitness and want to be reimbursed. Thank you.

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged a fee incongruent with previous twelve monthly fees, on a different date, and with no prior warning. Upon contacting the location, they declined to offer a return of the charge and were unprofessional in addressing my concern. I was told it was an annual fee, that (to my understanding in signing the paperwork) was only for the first year. Unreasonable and what I feel is dishonest business practice. This charge is (I believe) intentionally set to be forgotten and a surprise to the average user. I feel like my money was stolen, and I didn’t agree to this.

    Planet Fitness is NOT a BBB Accredited Business.

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