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Business Profile

Food Service Management

Five Star Breaktime Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Five Star Breaktime Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Five Star Breaktime Solutions has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 22 Apr at 5pm, a $20 bill was inserted into Five Star Food Service machine E6 located on the Nuerology floor of the ** ********* ** **********, but the machine did not dispense the product or return the twenty dollar bill. I took pictures of the machine which are date/time stamped and have phone records to prove my calls to the company reporting the theft. When I called the same day, I provided the information to the female representative and was told a refund would be sent. Six weeks later, I called back, on 21 June at 12:30pm, because the refund was never issued. The female rep asked for some time to inquire. A couple hours later she called back to inform me there was no overage and a refund would not be issued although the first call on the day of the incident, I was promised a refund. This company had no intention to return my money and hoped I'd forget about it. Reviews on their websites and previous employee reviews on Indeed dot com highlight the company's deceitful business practices. I want a refund and apology from this company--I refuse to just go away...

      Business Response

      Date: 06/28/2024

      Five Star's management in Aloca, TN which services the vending machine in question has taken action to resolve this issue. It should be noted that during the interaction with Mr. ******* on June 21, Five Star's receptionist was cursed at and hung up on when trying to asisst Mr. ******* with is concern. That type of behavior is not appreciated or condoned by Five Star. We are always happy to assist any customer that has an issue, but prefer to do so in a calm and respectful manner. Our management has attempted to call and has left a voicemail for Mr. ******* to issue an apology for the challenges with our machine at the location. Although our management states the machine in question on the date of issue was not found to be over on cash count, Five Star has issued a money order for the amount Mr. ******* claims he is owed, $20, and mailed it to the address provided in order to satisfy his request for a refund. We believe this should adequately resolve this complaint. We thank Mr. ******* for his patronage.

      Customer Answer

      Date: 06/28/2024



      Complaint: ********



      I am rejecting this response because: I do not want to close this complaint until the refund is received as I was promised a refund before which never came.  I believe the company never intended to send a refund in the first place and hoped I'd just go away and forget. 



      Sincerely,



      **** *******

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      have have lost cash to both soda and snack machine multiple times i currently have a 10 dollar hold on my card for 1 soda from a week ago

      Business Response

      Date: 12/29/2023

      Our team reached out to the customer via the phone number provided the day we recieved the message and has not been able to get in touch. We left message with a request for call back to determine whether hold had been released by the customers bank and other concerns with cash were settled. We will continue to monitor this to be sure all has been taken care of in an accurate and fair manner.

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description: five star food services has a snack vending machine at my place of work. it keeps on taking money. so if you really want to snack you have to use your credit card which they charge $0.15 more for the item. so it you want a snack it forces you to pay more for theitem.. I've called a company's many a times and I have a phone record and they have not fixed the problem. The guy that comes out and fills the slack machine says he don't know what to say. I'm not the only employee that has lost money. you can put a dollar in the machine it'll say make another selection make another selection all the way across all the items. And it won't give you a dollar back if you try to push to return change. This happen to someone every week. I feel the company is not made of a fair effort to fix the machine so we lose money on it both ways. I spoke to a lady today and she said well there isn't up charge for using credit card but all places charge you an upcharge for using credit cards. I told her that the machine won't take money so it forces you to use your credit card and it takes $0.15 from us making us pay more for the item which we could have got with our cash. I feel this is illegal and unethical. several times I was told a supervisor would call me back and they never did.

      Business Response

      Date: 02/02/2023

      Our local Vice President of Operations spoke with ****** on the phone to address his concerns with our service. We have agreed to issue ****** a refund per his request. We have also committed to correcting the mechanical issue with the vending machines's cash acceptance and disbursement mechanisms. We believe we have resolved this complaint to the customer's satisfaction. ****** also has been provided with direct contact information to local management team should a future concern arise.

      Customer Answer

      Date: 02/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    Five Star Breaktime Solutions is BBB Accredited.

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