Food Service Management
Five Star Food Service, Inc.Headquarters
Reviews
This profile includes reviews for Five Star Food Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromAliloni A
Date: 10/18/2023
1 starNever used this company but they have been charging my card and stealing from me. Almost $30 they have taken!!Review fromTuawana W
Date: 10/16/2023
1 starTuawana W
Date: 10/16/2023
I selected Chips for a price of $150. I was charged $190. I called the number on the machine and was told there is a .15 charge for using card, although there was nothing posted with this info. Still- the charge should not be $190. Of course I was transferred and then disconnected after giving my number. No call back. Also lost $2 in the drink machine previously. Dealing with illnesses of self or loved ones, there is no room for vending fraud.
Five Star Food Service, Inc.
Date: 10/18/2023
We have reached out to the customer via email (only method of communication at this point) to determine the best way to remedy the situation. We have offered a full refund based on the customer's dissatisfaction. We have also provided context around pricing confusion and what is expected for proper signage. Below is the text of our email directly to the customer. We intend to correct any errors on our part as well as provide a refund.
"Good Morning *******,
We received your review on our BBB page (screen shot attached). On behalf of Five Star, I want to apologize for the poor experience it seems you had with one or more of our vending machines in the Atlanta area, based on the zip code (*****) tied to your review. We would like to be sure to process the appropriate refund for you. It is our standard practice that there be a sticker on the machine at eye level that provides information around a discount for using cash vs. card for payment as well as contact information for our local office. The verbiage should read that the price posted on the machine is the price for paying with cash making it a discount vs. a “fee or charge” for paying with card. Regardless, if the item was $1.50 for a cash purchase, with card should only be $1.65 with card making the charge of $1.90 quite curious.
If you would, please help us identify the location of the machine so we can inspect it for proper signage, pricing information, and operation of card reader device.
I have copied in our customer service team to assist you in getting taken care of.Review fromLillian W
Date: 02/07/2023
1 starThis company what can I say, They have okay customer service but their people who come out to service your machine aren't reliable, They do not come on time and never fill up the machines . The last gentleman we had wasn't pleasant at all. I would not use this company at all.Review fromKimberly M.
Date: 10/15/2022
1 starThis place hacked my PayPal Account after hacking my Google Account and getting the card # and charged me very small amounts every day from $10 down to 90 cents and has been doing it for about a month now. I have no idea who these people are or how they found my account. I gave copies of the transactions to PayPal and am still continuing to get refunds as the case was resolved in my favor. These people should be investigated because the reviews I've seen from other people are very similar to what happened to me.
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