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Business Profile

Home Elevators

Western Carolina Elevators, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Elevators.

Complaints

This profile includes complaints for Western Carolina Elevators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Carolina Elevators, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order June 2024 for a home elevator. Paid 10k to start order and license process. Sales representative said install would be in August 24’. Sales representative ghosted us and it took several week's to cash check. Received communication from president regarding payment of deposit. We had to provide copy of contract and cancelled check to prove payment. Turns out sales representative left company. President told us elevator is built and was to get back with us. To date there is no further communication. I’ve ******* **** Elevators and called each number I had access too to no avail. Contacted 5-6 different numbers. On 2 a recording simply said hello. No ability to leave message. Other numbers had no identification but did allow ability to leave message. Still waiting to hear back.

      Business Response

      Date: 09/03/2024

      This is not a remi customer.  He also wrote a review that we’d like to dispute.  Please have him provide proof before we will take further action.

       

      Thanks

      Customer Answer

      Date: 09/03/2024

      Attached please find signed contract, copy of $10,000 deposit check and demand letter summarizing dates and communication chain. 

      Customer Answer

      Date: 09/03/2024

      Thank you for time and continued patience with REMI / Western Carolina Elevator or whatever “they’re going by today”. Attached please find three images. ****** ***** ******* is my wife. As you can see, the contract  is in her name. As background we’re getting an elevator because I have MS and stairs are becoming more of a challenge. The sales representative, Wes Y****, left the company almost as soon as he picked up the deposit. Just let me know if you have any questions. Thanks again!

      Business Response

      Date: 09/16/2024

      Good Morning,
      The *******'s placed their elevator order on June 12th,
      2024. WCE Production department had emailed multiple times in June, July and
      August seeking updates on their elevator shaft construction. They then went
      straight to the owner of Western Carolina Elevators to ask for their
      installation, however, it was revealed at that time that no construction had
      been started and they did not have an elevator shaft or machine room as
      required for installation of the elevator. WCE sent out a third party
      master mechanic on September 9th to take a look at everything and they are not
      ready for their installation so we are at a standstill for this project until
      the necessary construction is complete.

      Customer Answer

      Date: 09/18/2024

       I know **** stated in response to your letter I was:   not providing them shift dimensions to start elevator production  being uncooperative and not returning callsPlus I believe you said **** had sent an engineer out. **** through ***** did contact ***** ****** (according to ***** he also sells elevators for **** and other companies). When ***** returned he was going to contact ***** and provide update. I should be hearing from *****.)As explained I finally spoke with ***** last Thursday. He stated he had made ******** aware of our situation and she was suppose to get with me. He was surprised I hadn’t heard from her yet. He was to follow up with ******** and either he or ******** would get back with me by end of day. No word on Thursday so I followed up on Friday and Saturday to no avail. This afternoon I tried calling *****, ******** and their Production department. When none of them answered their phones I left a message stating this had been going on for far too long and I wanted a full refund with the expectation of receiving it by this Friday (September 20).  Please let me know if you have any questions. Thanks***** *******

      Business Response

      Date: 10/25/2024

      Our cancellation policy is very clear per our contract. The deposit is non-refundable and the issues and delays have been due to the customer's inability to build the elevator shaft and machine room. We are more than willing to deliver their elevator and install it once they have prepared their elevator shaft and machine room and make their second payment.

    Western Carolina Elevators, Inc. is NOT a BBB Accredited Business.

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