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Business Profile

Hotels

Stay 2Night

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/12/2022 $71.83 I had to cancel my reservation to this location due to personal matters I tried reaching out to the property 3 different times and Booking.com two times at minimum. Neither of us got ahold of the property till this afternoon. When I explained my situation to the manager he had informed me no one on the management team had been there last week due to fall break and that’s why no one had responded to any emails. This manager was extremely unprofessional and I did tell him I found it hard to believe that they left the hotel to be attended and ran by regular employees and ignored my comment. I’m concerned this property might not be following certain guidelines and I’m concerned for the employees and guests if no one actually was there for a week. I don’t know if it was an attempt at justifying why they never got back to me or booking but I think that’s a very concerning statement to make. At the end of the call I informed him I’d be reporting them to you guys and best western and Booking.com. I don’t think it’s right that employees be left without a manager. My initial request was for them to waive a fee never in my wildest dreams did I expect them to essentially admit to employee neglect

    Business Response

    Date: 10/25/2022

    The consumer booked a reservation, unfortunately due to the time frame she made reservation the 24 hour cancellation policy was not an option as it was a last moment reservation.  Out policy does not offer refunds for cancellations that are made after the 24 hour period.

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