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Business Profile

Hotels

Super 8 by Wyndam Chattanooga

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/9/24 me and my girlfriend stayed at the super 8 on ********** during the night we were both bitten several times by bed bugs and witnessed several groups of cockroaches that would free roam the room we were in when I brought this to the managements attention we were told to leave the property and not to come back even tho we had not don’t anything wrong they were rude and unwilling to look at the situation from our perspective

    Business Response

    Date: 06/11/2024

    GUEST DID STAY AT OUR HOTEL CAME DOWN THE NEXT MORNING COMPLAING THAT SHE HAD BITES WE WENT TO CHECK THE ROOM FOUND NO EVIDENCE OF BB'S SAID TO THE FRONT DESK GIVE REFUND OR FREE NIGHT IF YOU GOT BIT WHY WOULD YOU WANT TO STAY SO THEY WAS ASKED TO LEAVE HOUSEKEEPING WENT TO CLEAN FOUND NEEDLES IN THE ROOM SO DRUG USE WAS USED SO NO MONEY BACK BECAUSE OF THEY WAY HE ACTED AT THE HOTEL HE WENT TO WYNDHAM THEY CLOSED THE CASE

    Customer Answer

    Date: 06/11/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ********* ******

    i am not a iv drug user and I will be following up with slander and defamation or character charges against the hotel property manager I havent used drugs in almost 7 years other than smoking marijuanah 

    I fully plan to contact my lawyer tomorrow morning to file lawsuit against the property manager. He’s just mad because I’m standing up for what is right and think this because I am young and I am homeless that I cannot get what is correct and what is right done by the law i’ve had my fair share dealings with the court system and know how the court operates by the property manager, stating that I was using needles in his residence knowing that it’s a **** lie, I’ll get more then the simple refund of my room back. I hope he is ready  for the legal problems he has just caused himself. All I wanted was my simple $44 refund and an apology for my girlfriend and I get eat up with  bedbugs.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed here 1/27/2024- checked out 1/28/2024 nasty disgusting needs to be shut down someone needs to come out to check this hotel out. Oh my God I woke up to roaches all in the bathroom it was black mold all in the tub the carpet was damp. This hotel wouldn’t give me my money or put me in another room. My room number was *** I didn’t leave because I was exhausted from driving from Florida. I got sick on the road and I just thought my mind was playing tricks on me from driving 12 hours straight and I thought I sent a roach when i used the bathroom again I just that by driving for so long I was seeing things but when I woke in the middle of the night I seen the roaches everywhere, I knew then my mind wasn’t play tricks on me. This place needs to be shut down or brought up to code because this place isn’t acceptable

Super 8 by Wyndam Chattanooga is NOT a BBB Accredited Business.

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