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Business Profile

Hyperbaric Chambers

Oxygen Health Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hyperbaric Chambers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September, 2023 I went to Oxygen Health Spa for Hyperbaric Oxygen Therapy. I have a Traumatic Brain Injury, and was pushed into purchasing a package for 20 visits. During my first visit, I complained of ear pain, and it turned out I had a severe ear infection. I had to cancel my next few appointments. After meeting with my Pulmonologist, she diagnosed me with Ondines Curse, a rare illness that is NOT helped with HBOT. I reached out to the owner and discussed 'selling' my visits. This was in November. He assured me this would not be a problem. I have called himsix or seven times since then, also emailed. He has told me he has had "no luck" selling my visits. I asked him to sell them at a lower price, or in pieces (5 visits, or single visits). He said he would. Now, he refuses to take my calls. If he OFFERS the service of selling the visits, then he should make a GOOD FAITH attempt. He has not. I used ONE VISIT. My medical condition does not allow for additional time, and he has not made a good faith effort in selling my visits, as he said he would. I am out a lot of money, despite repeated attempts to work with ******* to fix this.

    Business Response

    Date: 03/20/2024

    Find attached the specific paper for our refund policy. If you need anything else feel free to reach out to us. Thank you for your help.

    Yes, I have been trying (to get her unused sessions transferred). And if I have missed her calls, she has never left a voicemail. I will continue to try and work with this individual.

    ******* *****
    OXYGEN HEALTH SPA
    **** * ******** ** ************ **  ***** ************ ***********************  

Oxygen Health Spa is NOT a BBB Accredited Business.

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