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Business Profile

Laboratory Testing

DTS Sleep Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

This profile includes complaints for DTS Sleep Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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DTS Sleep Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was considering setting up a sleep study at this location back in November of 2024. While getting set up with an appointment I decided to cancel the study because I was uncomfortable with their process and it seemed a little predatory. I informed the person who I was speaking with that I wanted to cancel my appointment and rescinded my authorization to charge my card considering I would not be receiving any services from them. Now today 2/18/2025 I got a text saying that ***** *** *** would be charging my card, no reason given. I attempted to call their office at the number provided on their website ************ but every time I call it says the office isn't open. Whenever I try to call their corporate I'm left on hold until it goes to voicemail.

      Business Response

      Date: 03/05/2025

      Response to complaint ID ********:

      ******** testing services require the order of a medical provider (Physician, Nurse Practitioner or Physician Assistant).  Sleep testing, like any other medical test, requires the patient’s consent to test as well as consent to financial responsibility for the test.  The patient did so consent and on November 24, 2024, the patient voluntarily underwent overnight sleep testing.  The study was then interpreted by a board-certified physician and the results of the study were sent back to the patient’s referring medical provider.  To claim that he cancelled the study and did not receive any services is false.  To claim that our process is predatory is also false as a patient cannot undergo testing unless referred to us by their medical provider. 

      Review of our call logs does confirm that the patient called 11 times on February 18th during the lunch period when the office was closed.  Later that day, his call was promptly accepted during normal business hours. 

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