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Kenco Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kenco Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kenco Group, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an exchange for a ******* ** on 12/21/23. They submitted this request to Kenco. I have attempted to contact Kenco customer service multiple times over the past few weeks using their automated line, and every time I transferred to the branch met to handle my location, there would be a 2 minute pause and the line would disconnect. There was no option to leave a voicemail. I reached out to distribution centers surrounding my area, but no luck. I filled out their online form, but never received a response. From ********* end, this exchange was "completed" and they advised for me to contact Kenco. On 1/16/24, I received a text message from one of their representatives from Kenco transportation. They only send a team to Montana every 3 weeks, and planned to schedule an appointment the week of 1/29. Unfortunately, I am scheduled to be out of country at that time, but my neighbors thankfully agreed to handle this for me. There is a bridge to my home that cannot accommodate anything larger than a box truck. I tried, once again, to contact ***** from Kenco to ensure a smooth transition for delivery, but no response to text messages or voicemails. I just need to talk to an actual human about this very frustrating situation.

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* Refrigerator on November 2, 2023. On December 8, 2023 the unit completely died. Due to being under the manufacture warranty, ******* sent out their repair company to assess and fix the unit. The unit was deemed unrepairable and would need to be exchanged. On December 22, 2023, ******* informed me that the trucking company, Kenco, would be contacting me to schedule the delivery and exchange and this would be completed by January 14, 2024. On January 4, 2024, ******* reached out to me to let me know that they received confirmation that Kenco had received my unit and that they would be reaching out to me to schedule the delivery before January 14, 2024. ******* gave me an email address for Kenco (************************) along with a case number (**********). ******* advised me to email them to expedite my delivery. I have emailed the company multiple times and the only response I have received is that they are currently working on scheduling. My replacement unit has been sitting in their warehouse for almost two weeks and I am not getting an answer from Kenco as to when I can expect the item to be delivered. ******* states it is out of their hands as the exchange has been closed on their end and that I need to wait for Kenco.

      Customer Answer

      Date: 02/01/2024

      Good afternoon,

      I just wanted to send you a follow up regarding my complaint towards Kenco. They finally contacted us and delivered my refrigerator on January 30, 2024.

      Thank you,
      ***** ********

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to have a Samsung 70 in TV pickup made for 2 months. Scheduled twice and they were a no show. Unable to receive credit for the television until it has been picked up. I would like to resolve this issue. Will not respond to calls or email.

      Customer Answer

      Date: 02/17/2023

      I have heard from the company. And I am satisfied with the results.

      Sincerely,
      **** *******

      Sent from my iPad

    Kenco Group, Inc. is NOT a BBB Accredited Business.

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