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Business Profile

Medical Equipment

Chattanooga Medical Supply
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Chattanooga Medical Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chattanooga Medical Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2024 I sent an ultrasound machine to Chattanooga Medical Supply for repairs. I followed the protocol listed on their website including sending the unit with their Equipment Service Return Authorization form. I then paid to ship the ultrasound machine to them and had gotten confirmation of delivery via the tracking number. I have not heard from them since. I have called approximately 6-7 times during their business hours and left a message each time. One time a woman answered the phone and said she would contact the warehouse and call me back, which she did not. I have emailed them regarding this matter with no avail. I have had zero contact with them despite my numerous attempts. I am filing a complaint as I have been forced into a corner because the company will not contact me back. They are responsible, at the very least, to send my ultrasound machine back to me without any repairs.

      Business Response

      Date: 05/13/2025

      The unit was received and sent to a third-party repair facility. Unfortunately, the repair shop spent a considerable amount of time attempting to fix the machine. During this time, I was in communication with **** ******. I’m not sure who ***** ****** is, but I assume he works with **** ******. I was informed by the repairman that he was unable to repair the machine and communicated his findings to **** in an email sent on May 12, 2025. **** responded that she was disappointed and mentioned that they might need to purchase another machine. However, due to the lengthy repair time, she requested a discount on the new machine. I’m offering a deep discount on a new machine in an email to **** ******.

      Customer Answer

      Date: 05/13/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Chattanooga Medical Supply is BBB Accredited.

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