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Business Profile

Medical Equipment

Medical Necessities & Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Medical Necessities & Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Necessities & Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 7, 2022 I purchased a CPAP machine from Medical Necessities.....PURCHASED, not RENTAL. Since the purchase, I've been billed monthly for rental fees for said machine due to their mistake in submitting information to my insurance company. I've been in contact via telephone, and have even made an in person visit to Medical Necessities regarding this issue. A representative from my insurance company has also been in contact with them. For MONTHS now we have been working with these idiots trying to get this issue resolved. Today I learned that the once again submitted paperwork....again with RENTAL marked instead of PURCHASE which means we have gotten NOWHERE! What a joke! I'm now being told I will be sent to collections for non payment. I'm beginning to wonder if these people are really that incompetent, or are they masters of insurance fraud????? In my opinion, it may be time for an audit.
      I would like this issue RESOLVED, and I would like any overpayment returned to me ASAP as I'm sure I've been over billed. I would also advise anyone to run as far from this business as they can.

      Business Response

      Date: 06/06/2023

      Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.

      Thank you,
      Corporate Compliance department

    Medical Necessities & Services, LLC is NOT a BBB Accredited Business.

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