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Business Profile

Medical Plans

Lawhorn & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This agent wrote a policy without SR22, which I made clear was mandatory. My payment would not go through online and they advised me I would have to come into the office to pay and sign paperwork. I was unable to make it to their office which is 30 minutes away, so I obtained a policy thru an agent closer to home. But lawhorn charged my card $138 from their office and wrote the policy without SR22 and without my signature. They did not inform me of any of this, I was totally unaware they had done this. My license got suspended due to the absence of the SR22, which I was also unaware of until I almost went to jail due to a suspended license. Luckily the officer saw I did have active insurance thru a different agent and allowed me the opportunity to get the issue straightened out. I also had to pay a reinstatement fee of $115 to the state for lawhorns negligence. Lawhorn made no attempt to correct the issue when I questioned them about this.

    Business Response

    Date: 10/11/2023

    To Whom It May Concern:

    The complaint you received on 8/18/2023, from ***** ****** is false. She has been a customer of ours since 2007 not sure why she would 

    call in to complain about us, but as far as her saying we didn't file an SR22, we did and her down payment did go through. She actually cancelled for

    nonpayment for her Sept payment not being paid, however she would have later on cancelled for not e-signing her paperwork, which she chose to do,

    because she didn't want to come in the office as she normally does. She wouldn't receive a refund, because she was coverd for that first month. It was earned premium.

     

    Attached you will find all copies of her application which shows we did do it with SR22, receipt for her down payment, which she provided, copy of her next bill for Sept payment,

    copy of cancel notice, and notice of lapse.

     

    Thank You,

    ****** *****

    Customer Answer

    Date: 10/13/2023



    Complaint: ********



    I am rejecting this response because: they are contradicting themselves because an e-signature does not require an in office visit. This point alone proves their inaccuracies. 



    Sincerely,



    ***** ******

Lawhorn & Associates is NOT a BBB Accredited Business.

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