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Business Profile

Motels

Baymont Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel was absolutely disgusting. There was blood on the sheets, bed bugs, and feces on the lamp shade

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07 October 2022 around 1030 pm, my wife and I checked into the Baymont Hotel for what was originally a three night stay. The first room we were given, room 159 was disgusting. I say down on the bed only to find a precious guest had urinated all in the bed and the house keeping staff just put a new sheet on it. Immediately I went to the front desk and asked for a new room. The front desk then gave us room 159 next door and while that one did not have urine filled beds, it was still extremely unclean. The sheets were stained, the floors were dirty, under the sink looked like it had blood splatter and to top it off the shower would not drain. Being so late, we decided to stay that one night and find new accommodations in the morning. The next morning, 08 October 2022 we asked the front desk to check out early and refund us the last two nights because of the conditions. The total stay was $286.64. The front desk agreed and said we were all set to leave. We asked if we needed to sign anything and they said no, ushering us out without a receipt. Fast forward to when we got back home on 10 October 2022, we found a $150 additional charge to our credit card from the hotel and no refund. We called the hotel and they said the refund was coming. On 11 October 2022, I called the hotel 4 separate times asking for a receipt for our one night stay. On the fourth phone call they finally provided us a receipt but it was for all three nights, which was not true. They also sent a credit transaction receipt showing a $150 refund but still with three nights of lodging. Today, 13 October the hotel charged us an additional $150 dollars. We contacted the Wyndham customer complaint line with all of this evidence and explained the situation, including the receipt from the alternate lodging we found for the remainder of our stay in Chattanooga but they are not helping at all. The whole situation has been frustrating and upsetting.

Baymont Inn is NOT a BBB Accredited Business.

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