Reviews

This profile includes reviews for Good Guys Moving & Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Guys Moving & Delivery has 2 locations, listed below.

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  Good Guys Moving & Delivery

  2000 Stuart St Chattanooga, TN 37406-1855

  
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  Good Guys Moving & Delivery

  610 N Greenbriar Pkwy Marietta, GA 30062-3844

Review Details

• Review fromMarilyn M

  Date: 11/03/2023

  5 stars
  They were excellent in every way; courteous, efficient and took extra care with our furniture.

• Review fromMichael F.

  Date: 10/27/2023

  1 star

  Michael F.

  Date: 10/27/2023

  I used Good Guys in Oct 2022. The move went smoothly. I had to move again Oct 2023.
  This time after the move. I plugged in my 75 inch screen TV. No picture. Had a black spot and horizontal lines.
  They did refund me the cost of the move. But that didnt vover the cost of the TV. The TV was a yr old.
  The owner Andrew L****** doesn't want to take responsibility of his workers.
  

  Good Guys Moving & Delivery

  Date: 10/31/2023

  Hello there,
  You were refunded the total cost of your move (around $525). We chose to do this despite the fact that you waived your right to compensation via signature before our crew attempted to move the TV. We have the original release of liability form that you signed if you would like an additional copy.
  In addition to this, our longstanding policy regarding TVs states that we do not assume liability for damages to TVs that are mounted or supported by stands. We also do not assume liability for damages to TVs if they are not stored in the original box during transit. Your TV was supported by stands and did not have its original box.
  You have made several attempts to delegitimize our business by posting misleading narratives as it relates to your television. After thorough research, we have determined the value of your television to be in the $400-$500 range. Good Guys Moving & Delivery will not be offering any additional compensation, as the refunded cost of the move exceeds the appraised damage.

  Michael F.

  Date: 11/03/2023

  This is a UPDATE on my complaint 10/27/23. And my response to Good Guys Moving response. If you use Good Guys Moving. Use caution if they move anything expensive. They want you to have the orginal box. To have it shipped in. They also want you to take additional insurance out. Which cost extra. Caleb and Adam carried the TV out. Then once we got to the new location. Adam carried a 75inch Tv in by himself. If I was guessing the TV was probably bumped against something. Even when they wrap and strapped my Tv. Somehow it still ends of broken. And they didn't even move a quarter of a mile. It was carless. Andrew L****** the owner doesn't want to take the responsibility of his employees. Andrew thinks he can refund you. And do so some research on a Tv. And he thinks he's justified.

• Review fromCorinne C

  Date: 07/24/2023

  5 stars

  Corinne C

  Date: 07/24/2023

  Tommy H., Jamal C., and DJ M. were all very professional, kind, and efficient. I would gladly recommend them and your company to my friends and family. Thank you for taking such good care of our things and providing excellent service!
  

  Good Guys Moving & Delivery

  Date: 07/27/2023

  Thank you for sharing your experience with us, Corinne!

• Review fromSalina S.

  Date: 05/08/2023

  5 stars
  Jason, the driver, called the day of packing to confirm! They arrived on time, prepared and ready. Jason and Tommy worked well together. They were careful with packing, respectful of property and pleasant to converse! They knew how to pack securely all items. They asked questions to make sure they packed the right things and correctly. They were strong and efficient. They made our unpacking easy: we didn't have to unpack and fill the dresser at destination because they moved the dresser without taking the clothes out :-) They wrapped the couch in plactice wrap to protect it during moving. I had bad experiences with inexpereinced movers in moving companies before, Jason and Tommy have completely changed that. They are the cream of the crops. I will definitely ask for Jason and Tommy specifically for our future move! Thank you, Good Guys Moving and Delivery!!!

• Review fromJan L

  Date: 11/10/2022

  5 stars
  On time and worked smoothly. They cushioned and protected everything well and took care in loading & unloading. No damage anywhere. They disconnected my washer & dryer and connected them in new house. Everything works.

• Review fromJay G

  Date: 08/24/2022

  5 stars
  After contacting 2 other companies who didn’t show up to do the job of moving furniture from my mother’s house 40 miles away to my house in Macon, these pros came through They arrived when they said they would. Time and cost of the move was spot on and the guys could not have been nicer. My thanks to Ron, Aden, and Dylan for a job well done. I cannot recommend this company any higher to anyone needing professional movers.