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Business Profile

Natural Gas Companies

Chattanooga Gas Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Reviews

This profile includes reviews for Chattanooga Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chattanooga Gas Company has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Dany G

      Date: 10/28/2023

      Dany G

      Date: 10/28/2023

      This company is so unprofessional. My bill was behind one month. I called on Wednesday and couldn’t speak to a real person to explain that I will pay this bill in full on Friday. I call several time on Wednesday, Thursday. They disconnected my gas on Thursday morning. Friday morning I payed in full. Call to schedule my appointment to re connect service. Could not speak to a real person. I call several time.
      Saturday morning finally spoke to an agent who explained that he was unable to help me at all and that I need to call Monday morning. They charged me $65 to reconnect and I have been without gas: Thursday, Friday, Saturday, Sunday, and will have to see if anybody willing to answer the phone on Monday. Temperatures are dropping and the home is getting cold. This company is abusive. I payed $232.00 including reconnect fees. This should be ilegal.

      Chattanooga Gas Company

      Date: 10/31/2023

      We would like to inform you that we will review the customer's account to determine the cause of the natural gas service interruption and the details regarding the reconnection process. However, we regret to inform you that the name associated with the Better Business Bureau review is not currently on our records, and we have not received any additional account identifying information.
      Once we receive the necessary account identifying information, we will promptly proceed with our review of the situation and provide further assistance.
      Thank you for your cooperation.

    • Selina R

      Date: 09/15/2022

      Selina R

      Date: 09/15/2022

      How can this be legal? Looked at my bill and I travel for work. Live in the same house for 20years noted my bill and the usage is off. There was usage when I’m not even home and have not been for months. Had questions and CANNOT get a hold of ANYONE. It’s like they’re stating there is usage on the months I’m gone. They don’t know when I’m home or not looks fraudulent. How can it be legal not be able to talk to anyone. I’ve tried countless times. Google all sorts of places Southern Company who owns Chattanooga Gas but no way to get a hold of anyone…AGAIN how is this legal? I looked at their website a person went to their place of business and they had a sign on front door “office closed”. So they obviously are doing things that are unethical and other people are having issues as well. This has to be looked into.

      Chattanooga Gas Company

      Date: 09/21/2022

      Good Morning,
      Ms. ***** contacted our Customer Care Center on September 16, 2022, and spoke with one of our Customer Service Representatives. Our Customer Service Representative addressed all of Ms. ***** concerns; reviewed Ms. ***** billing and consumption history, as well as explained the rates and customer charges.

    Chattanooga Gas Company is NOT a BBB Accredited Business.

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