Reviews

Review Details

• Review fromSteve D

  Date: 06/20/2024

  1 star
  I went in for repairs on my 2014 Ford Edge brakes and a master cylinder was replace at $966 and there was no change in my brakes indicating that the part was replaced and didn't need to be. Next, they wanted to replace an ABS module for over $1700 dollars which I did not allow them to do because it was obvious that they were just quessing at what needed to be done and the $185 diagnostic was for nothing. Also, their communicaton was very poor. So, 10 days without my car and nothing was done to fix the problem.

• Review fromWilliam E

  Date: 05/30/2024

  1 star
  Wouldnt take my vehicles here if it were the last shop in the state. Full of lies, lack of customer service is staggering. Cant get anyone on the phone. If you leave a message you might as well not because they do not call people back at all. The mechanical incompetence is comical. Takes weeks for them to even get their tool box out to start working on something. Do yourself a favor and go somewhere else.

• Review fromJudy D

  Date: 02/27/2024

  1 star

  Judy D

  Date: 02/27/2024

  Beware of diagnostic fees. I had 5 items on my Ford 250 I wanted fixed. I called and gave all the information on needed repairs sand scheduled a drop off for the next day. I drove one hour to get to the location and had arranged for my daughter to pick me up from the dealership. Then I was told that I would be charged $199 per item being diagnosed for a grand total of $1000! I was not told this when I called to schedule repairs. Now I know why they were able to see me so quickly. I was told that other customers had not been told and were pretty upset when billed. This will be my last trip to this Ford dealership.
  

  Mtn. View Ford Lincoln

  Date: 02/29/2024

  It is customary in the automotive industry to have a diagnostic fee for each item to diagnose. In the event that there are 2 different concerns that are related to the same system then there would only be 1 diagnostic fee. I do apologize that this was not made clear at time of making the appointment. We appreciate.your feedback and will address this matter with our Business Development Center.

• Review fromBre W

  Date: 12/07/2023

  1 star

  Bre W

  Date: 12/07/2023

  When I purchased my vehicle here oil change/tire rotation is included. I took my car in for service for oil change/rotation, and I was given a MultiPoint Inspection by Samuel C*****. The multipoint inspection indicates "brakes in normal working order.." However, they also showed 1mm for front. 5mm for back, and quoted me for front brake/rotors/sensors. I had to go back into the shop and ask for an explanation. I was advised that the system they use for inspections had "automatically generated responses" and they clicked the wrong option. I do not feel that the severity of the situation was understood. I depend on my mechanic for accurate/honest diagnosis, and I did not receive that in the slightest. In addition, I had my regular mechanic check into my brakes. When he serviced my car he also checked the rear brakes since my original diagnosis was sloppy to say the least. My rear brakes were measuring at 1mm. I understand mistakes happen, however, this misdiagnosis put my safety at an extreme risk. Lastly, I was quoted over $400 for just front brakes/rotors/and wear sensors. My usual mechanic ordered 2 front brakes/rotors/sensors and 2 rear front brakes/rotors/sensors for less than $500.
  TLDR: Seek a second opinion.
  

  Mtn. View Ford Lincoln

  Date: 12/13/2023

  Advisor did realize that the invoice did not reflect the multipoint inspection correctly and made customer aware of the error before she left. Tech measured 1 mm on front and 5mm on rear. Advisor apologized.to customer for this error.

• Review fromPayton B

  Date: 10/31/2023

  1 star

  Payton B

  Date: 10/31/2023

  I made an appointment in July and the earliest appointment was at the end of September. My transmission is shifting weird and I have a warranty. My battery died two days before so I asked them to replace the battery and a pipe that was causing an emission fuel leak. It took them a week to even look at it. The entire time I didn’t receive a call giving me updates. Out of the 10 or so calls i made they only answered twice. When he answered the first time he said he was about to call me which tells me they knew my number and purposely didn’t pick the phone up when I would call after. Week or so later I called and he informed me that the battery was fixed as well as the pipe and even gave me the pricing for it. I was told the mechanic needed to test drive the car since no codes showed for the transmission. I was advised my car would be done in about 5 days or so, he would call and let me know. After the 5 days of not receiving a call I showed up and I explained my frustrations. How I been finding rides the past 3 weeks and ubering everywhere, the guy didn’t want to listen. He gave me his extension to shut me up and told me he’d call Thursday. Thursday rolls around, the 4th week, and I received no calls. I called and left a voicemail twice on his extension Friday and Sat. Eventually the Tuesday after which made it 35 days of my car being there, I decided to show up and ask for my car back and pay for what was done. I was stressed and broke and just needed my vehicle. When I asked for the car back they drove it around front and said they’ll leave the ticket open because the pipe for the leak was on back order and they haven’t looked at the transmission. Didn’t mention battery. Said I didn’t need to pay and they’ll let me know when the part comes in. I drove my car to work and when I got to work my car died. They didn’t change the battery. They very well knew when I drove away my car would die at some point. Instead of fixing my car they left it sitting for a month.
  

  Mtn. View Ford Lincoln

  Date: 11/03/2023

  Service Director spoke to customer as soon as he read review. Offered to send a remote technician to check battery and replace if needed. Part is still on national back order and told her he and advisor will keep her updated when part arrives.

• Review fromRuth E

  Date: 10/05/2023

  1 star
  Wouldn’t recommend this dealership to anybody the service department does not care anything about the customers. My car has been in there for a month. It took them over a week just to look at it when I had an appointment and then they lied to me said my transmission came in and then my dad stopped by today and they said it just came in yesterday so you can’t take them for their word because you never know if they’re lying or not and they won’t help me with the rental or anything I have paid over $1500 just to rent a car for a month and they don’t care they won’t loan me a car anything

• Review fromDwight K

  Date: 05/10/2023

  1 star
  My wife and I are in our 70’s she wanted a really nice car she chose the Aviator new ones are out of our budget after searching for months she found one it was a little out of our range but we decided we would get it since it would probably be her last car. I called on Thursday they did a video walk around and I set up appointments for Friday at four and they were awear that I lived two hours away at three I got a text saying the car had been taken to the body shop I was a hour into my two hour drive I immediately stop and called the sales person he said it had a dent in one of the doors I said I didn’t see it in the video he said he didn’t either he promised he would call me as soon the car got back on the lot this was my first promise I had two more conversations with two other at the dealership one was a manager he even said that he would call the body shop and get it moved up so they would get it back sooner that was the third lie . I called back the following week to check on the car and was told that they sold it my wife was setting next to me as she heard that they sold it a tear ran down her face it was her dream car no apology will fix it after calling and leaving messages I sales manager to return my call you know you can’t do business that way and think you can apologize and everything is fine well it’s not now I have to tell the person I was going to buy my wife car I can’t sell it now we’ve got to start our search all over again I know they are going to come back and say they told me they apologize to me I’m just trying to protect someone from getting their hopes up lessons learned for me

• Review fromSean K

  Date: 01/30/2023

  1 star
  Will lie to you to get you there. And then will do everything I can on authorized to mess you up so you can’t go elsewhere also marking vehicles up way over priced.