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Business Profile

Pest Control Services

Bug Busters, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am representing the ******* which is a community in the ********** **** subdivision, a senior residential community in Ooltewah, TN. We have a contract for termite protection with Bug Busters which is up for renewal. I have concerns about the service they are supposed to be providing, especially during this past year. I have been trying to get in touch with their representative for about two months. I have talked with a person in their office on numerous occasions and have left messages but the representative has not returned any of my calls. The contract states they will respond when requested but that has not happened. I will appreciate any assistance you can render in solving this issue.

    Customer Answer

    Date: 01/18/2024

    They contacted me. We had about a 30 minute video conference with them. I think we have it resolved. 

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9th, 2022, I entered into a Pest Control Service agreement with this company. I was to pay $99.00 for an initial more thorough service, be billed $35.00 monthly thereafter, and they would do a service on my home quarterly. I have paid everything as it came do, on time, however, the business never returned to do any future service on my home.
    I have reached out multiple times to no avail, and most recently they stated they would check the tech schedules and call me back; which they never did.

    Customer Answer

    Date: 12/06/2022

    I am satisfied with the results. The company responded, and returned to my home to perform the services agreed upon.

Bug Busters, Inc. is NOT a BBB Accredited Business.

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