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Business Profile

Plumber

Riverside Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Riverside Plumbing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Byron D

      Date: 12/17/2024

      SAVE YOUR MONEY!! GO ELSEWHERE!! This company was supposed to come out Friday Dec.13th 2024 to figure out why my tankless Water Heater wasn't supplying hot water. They showed up on time, That's The ONLY GOOD THING I CAN SAY. After the Technician showed up I told him I had changed Inlet water screen, ignitor and flame rods and had flushed the system. He called Rinnai Tech Support, checked a few things I had already pretty much ruled out and after about 1 1/2 hours, in his own words .... "Ran diagnostic on Rinnai tankless heater
      with Rinnai proline. Came to conclusion that
      burner needs replaced or pulled and cleaned" .... He proceeded to tell me it would be $230 for today's visit and he was leaving....I asked him well that's all your going to do and he replied well I could pull the burner and clean it but Rinnai stated it would be 8 hr job at $120 and hour or he could put me in a NEW tankless for $4,000..... I thought he was kidding at first but realized he wasn't and he was leaving and I had NO HOT Water and a wife that was ******!!! We had been without hot water for days!!!!! I THOUGHT Calling a So Called Professional Plumber was what I needed to do as to not void any warranty...BIG MISTAKE.... After stewing about NO HOT water for the weekend and possibly having to find a way to get it fixed, I looked to YouTube for videos on cleaning burners on Rinnai tankless system...I found a video from a Professional Technician ????. *****************************************. After watching a 7 1/2 minute video on taking burner out and cleaning it had to take out the burner and clean it, BECAUSE I DIDN'T HAVE HOT WATER!!! It took me about an hour to take burner out, clean it, blow it out and put everything back together!! Guess what??? I have Hot Water Now because I fixed it, Not this so called Professional Company!!! Save Your Money And Do NOT Call This Company!!!! I got charged $230 For These Thieves To Tell Me My Hot Water Heater Was Not Working!! LITERALLY!!!! THIEVES!!!!

    • Bobby O

      Date: 11/26/2024

      My water company sent me and email alert saying that a water leak had been detected and I then shut off the water to my house. I called Riverside Plumbing, and they put me on their schedule for the next day but said they would send someone if they could before then. In an hour they called back and said that a technician was on the way. The fixed the leak and I was able to turn the water back on. I will use them again if I am having any plumbing needs in the future. I appreciate their quick service and the work they did.

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