Reviews

Review Details

• Review fromMariah C

  Date: 09/21/2023

  1 star
  Months and Months of no replies from management about major structural issues with the home that caused access for large rodents and other animals. This property management has Complete Disregard for the tenants well being and safety. Do not move in any home associated with this “management.”

• Review fromKat S

  Date: 08/14/2023

  1 star
  My daughter has lived there for about three months the first six weeks they had no air system that worked . They turned it on and about caught the place on fire there to sleep in their car at night. It took them him about six weeks to come out there and fix it and in the meantime, we put an air unit in the window and was told it needed to come down. Bugs, no one can tell us how to hook up the Wi-Fi and they want to charge $250 to tell them. No one can tell us where the mailbox is.

• Review fromFlorestela T

  Date: 07/21/2023

  1 star
  I haven't dealt with or rented from many property companies but I can tell you this one will find ways to not do what they are suppose to do. My fridge was without draws the entire lease. I had money taken unjustly and there were the basic response and justification to their actions. Still waiting for a response from whoever deals with it.
  Go elsewhere because this company will do the bare minimum.

• Review fromCheryl F

  Date: 07/16/2023

  1 star
  Terrible company to rent from. They are very difficult to get a hold of. No one answers the phone even when placing a work order online. They don't provide an updated lease contract, most property listed is a month to month. Our AC broker down due to normal wear and tear, but property management did not replace it for 2 weeks during the summer. They will do what they can to take full advantage of you after you move out. They tried telling us that they don't offer prorated rent when we originally got charged a prorated rent when we first signed the contract. IT shows on their contract as well so, that was false information and just want to take advantage of lower class. The property will do anything to charge you for random and petty things. The entire experience has been very unprofessionally handled and we refuse to do anymore business with them. They sent us a blanket spreadsheet of random charges even when sending pictures immediately the day we left the property. Some of these charges are not true and shows that they came up with the amount of the balance due for the full months rent as they insisted us to pay. We were advised to vacate due to the property owner selling all properties. We provided them our last day of rent was 6/15/23 and told them of the prorate rent we will be paying but they wanted us to pay a full months rent even when not living there for the entire month. I am filing a complaint with HUD as well. Beware of their scam!!

• Review fromLuke M

  Date: 07/07/2023

  1 star
  Terrible company, impossible to get ahold of. Their office is always locked up. They never answer the phone and require you to leave a message. They are currently running a scam on all of the owners where after moving out, they will send you a large bill a year later for items that aren't even a part of the property. They have a blanket charge sheet that they use for everyone. They have cheap housing and locked doors for a reason. They will do what they can to take full advantage of you after you move out. The police told me that criminal matters have a statute of limitation for a year, so I was unable to press the issue as a criminal matter. The main owner of these properties lives in California and just wants to take advantage of the lower class.

• Review fromAnnie S

  Date: 06/29/2023

  1 star
  The condition of the rental was not good as noted in detail on my move-in condition report.
  I paid a monthly $39.99 fee in addition the rent. The company has extremely poor maintenance and my maintenance requests were ignored 3 months after submittal and part of my reason for vacating early. I
  gave written notice for early vacate and returned the keys. Nearly a month later, I finally received a final update on my deposit. They are now charging me for pre-existing conditions and also for one of my prior maintenance requests that was ignored entirely. They are also charging me for light bulbs even though all lightbulbs worked properly uon my vacate. Conclusively they are making every attempt to wrongfully keep nearly half of my deposit.
  The 6/02/2023 maintenance person that never showed but claims to have taken a photo of my mailbox is now starting to look like a setup for the company to gain money alone as I was home waiting for him to text, call or knock on the door. Evidently he took his mailbox photo and left so your company can get rich quick. The company is charging me claiming I was the no show when in fact the is just the opposite.
  While I resided in the rental I did not hang anything or make holes in walls and the condition of the walls at move-in matched the condition on my 6/02/2023 vacate.
  This management company is nothing but a Thief and they have lived up to their D- rating on BBB with so many complaints of taking advantage of tenants and their deposits.
  Anything done to the rental property after my 6/02/2023 vacate is not my responsibility. It was extremely peculiar that it took them nearly a month to do the walk through. And how many vendors; maintenance people have entered the rental and left lights on since my 6/02/2023 vacate but they are now charging me for lightbulbs.
  I have always received my full deposit after a move out and this company is more than proving their manipulation and much dishonesty.

• Review fromAbigail S

  Date: 06/10/2023

  1 star
  I paid $50 for an application fee. I called three times AND went in their Shallowford office asking for an update on my application, and I was told to wait on a response. Application was sent in in early March. It is now June. I want my money back.

• Review fromAbigail B

  Date: 05/16/2023

  1 star
  This business is unorganized and don't care about their properties or tenants.
  I have water pouring into my apartment from a unit above me DAILY for months and they refuse to get the issue resolved.
  And by chance you actually get ahold of them they will act like they'll get it taken care of and will call you back but never do. At this point I have mold growing on the ceiling and the ceiling is continuing to swell and is likely going to fall down at any time.
  The floors are uneven, bathtub has a crack in it, they can't even fix a drawer that's been rotted out since moving in.
  And to top it off, they don't even have their properties cleaned in between tenants.
  This company is a joke.

• Review fromRebecca D

  Date: 10/18/2022

  1 star
  My son rented there for a year and the place is a joke. The floors are uneven, there are bugs coming in the window unit, and some many other issues. They had him go to court a month before leaving to be evicted, but didn't serve him any notice of eviction. Didn't give him 30 days to get out and then mailed the court date notice to him. Once at court, they gave him 10 days to get out. They are heartless people and a joke for a business. They don't communicate with their tenants at all. Would strongly recommend they be put out of business!!!

  First Property Management, LLC

  Date: 10/20/2022

  The tenant in this case was submitted to court for not paying rent. The court is the entity that supplied the notice, provided the judgement of relief, and the judge is the person that ordered them out of the unit in 10days, because that is the law in Tennessee. All actions were taken in accordance with Tennessee law and our office was not responsible for any of the notices and notifications mentioned in this review.