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Business Profile

Remodeling

New Image Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25, 2022 ******* **** was supposed to clean and seal my gutters. He was also supposed to install a storm drain and place gravel around the foundation of the house. I paid him $3,250 for a job that he didn't complete. Rain is still coming through my gutters and he didn't properly install the drain. He also didn't properly place the gravel around the house. He only placed the drain pipes around a few sections of my house and not all around the areas that he should have. The pipes are visible, so he didn't place it underneath the ground deep enough and the drains aren't connected. He originally tried to disguise what he did by placing straw over the pipes. I reached out to him twice advising of my concerns and he still haven't tried to rectify the issues. The last time I reached out to him was January 2023.I would like to request a full refund.

    Business Response

    Date: 04/18/2023

    I cannot be responsible for nature. If it rains and it floods, that is not my responsibility. Everything was fine for a year until the weather got bad and started raining and flooding and she still thinks I am responsible. I did everything that was listed on the contract and that is why she paid me. I am not responsible for what happens a year later.

    Customer Answer

    Date: 04/24/2023



    Complaint: ********



    I am rejecting this response because:

    The gutters were not sealed so rain was still coming through the gutters after he was supposed to seal them. The French drains were not installed properly. They were exposed and they shouldn't have. They should have been at least 8 feet underground and they were supposed to be connected. They were supposed to covered with gravel and he didn't do that. 



    Sincerely,



    ***** *****

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