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Business Profile

Rentals by Owner

The Rise at Signal Mountain

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Rise at Signal Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Rise at Signal Mountain has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into Rise at Signal Mountain on August 8, 2022. Upon signing my lease, I was informed that the apartment “needed some work done” but it was all minor fixes. When I viewed the apartment, the main thing that I noticed were missing dry wall in the bathroom behind the commode. All that was there was a piece of card board. The property manager informed me that it would be fixed immediately. I do not believe it was fixed until week 2 or 3 of my residency there. About a week into my residency at Rise, I noticed that there was a cockroach infestation within my apartment. After time and time again of trying to get someone to do something, pest control was finally called to come and service my apartment. Next, on September 12, 2022, I noticed mold growing under my bathroom sink. I immediately contacted the property manager and informed her of the issue. She told me that her guys would be right on it. I do not believe that anything was ever done regarding the mold issue. Today, 9/29/22 I have seen the mold growing more rapidly. I have medical documentation stating the severity of my health issues against mold. I have been experiencing health issues due to this mold issue and I can’t seem to get anyone to do anything.

    The Rise at Signal Mountain is NOT a BBB Accredited Business.

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