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Business Profile

Roofing Contractors

Mighty Dog Roofing of Greater Chattanooga
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a deposit down, see attached, for 38ft of guttering with a leaf filter across the front of my house and as of today 10/30/24 the only communication I get from Mighty Dog Roofing is when I reach out and I still do not have a completed job. I have been given dates for installation and nobody shows up I have been promised by the owner that the GM will contact me and they did not and then after getting back with owner the GM did contact me and assure me face to face and with a hand shake he would contact me today 10/30/24 before noon and I have heard nothing. I would either like them to complete the job and if they do not or cannot do the job fully refund my $630.00

    Business Response

    Date: 11/13/2024

    Dr. *****,


    Thank you for bringing your concerns to our attention
    through the Better Business Bureau. We sincerely apologize for the
    inconvenience and frustration you’ve experienced with the installation of your
    gutters. We understand how important communication is and we regret
    that we have not met your expectations in this regard. I assure you that your
    experience is not reflective of our standards.


    To address your concerns:


    Completion
    of the Job: The special-order half-round gutters were installed on
    10/31. The corresponding gutter guards will be installed on 11/13 to bring
    the project to a close.
    Offer
    a Direct Point of Contact: Moving forward, we will ensure that you
    have a dedicated point of contact who will be available to answer any
    questions. The President and Co-Owner, **** ****, will be available.


    We appreciate your patience and understanding and we value
    your business. Your satisfaction is important to us and we are dedicated to
    resolving this issue.

    Thank you for your feedback.

    **** ****
    Mobile: ************
    ****** **************************

Mighty Dog Roofing of Greater Chattanooga is BBB Accredited.

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