We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Bellanomi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on 11/23/2024. It had not arrived by 12/23/2024, so I reached out to the business. The business replied stating my product would be delivered within 2 days. I reached out again on 12/26/2024 without response. On 12/30/2024, I requested a refund, and the business did not respond. I still have not received the item from the business as of today 2/16/2025.

    Business Response

    Date: 03/24/2025

    On November 23, 2024, a customer placed an order from us. Unfortunately, due to unforeseen issues with ****, the package was not delivered within the expected timeframe. The customer reached out to us on December 23, 2024, inquiring about the delay, and we responded by stating that the orders will be delivered before Christmas (that's what **** shared to us). However, when the customer followed up on December 26, 2024, they did not receive a response. On December 30, 2024, the customer formally requested a refund, but due to an oversight on our part, their request was not addressed at that time. As of February 16, 2025, the customer reported that they had not received their order or a refund.


    **** Tracking System Failure: Starting November 27, 2024, **** Chattanooga experienced technical issues, causing delays in scanning and tracking shipments. Their facility was overwhelmed with Black Friday orders, which resulted in significant delays and rerouting of packages.

    Communication Gap: While we sent notice of the disruption, we accidentally missed this specific customer’s follow up email due to high holiday season shipping disruption emails 

    Internal Oversight: The refund request was not processed promptly, leading to customer dissatisfaction.


    The customer disputed the charge, and the bank ruled in their favor. The customer was refunded.



    Corrective Actions Taken on our side: 

    Improved Customer Support Response: To prevent similar oversights, we are implementing a more structured approach to handling customer inquiries, ensuring all emails are acknowledged and responded to within 24-48 hours. 

    Enhanced Order Tracking Communication: We will improve proactive communication regarding shipping delays by updating customers through multiple channels, including email, website notifications, and social media.


    We have sincerely apologize for the inconvenience this situation has caused the customer. While the shipping delay was outside our control, we recognize that our response time was not up to our usual standard. We are committed to learning from this experience and implementing better processes to enhance customer satisfaction moving forward.

    Customer Answer

    Date: 03/24/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

Bellanomi is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.