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Business Profile

Tailor

SM Personal Tailor

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Chelsea C.

    Date: 06/20/2025

    I took my wedding dress for a few alterations. I needed the bust taken in, hemming, and a bustle added. I also wanted the straps removed and simple drape sleeves attached. I was unsure about how I wanted the new sleeves (sewn or snaps) and bustle attached but Sonia told me I could decide that at the second fitting.
    I've never had a dress altered so I wasn't sure what to expect so when she told me what she was charging, my stomach sank but I didn't know I was being robbed. She charged me $1500.
    I got home and realized I had been grossly overcharged but decided to just let it be and trust that at least my dress would be perfect on my wedding day.
    A few weeks later I got a text that my dress was ready to be tried on and taken home. This came as a surprise to me since I hadn't given her an indication of how I wanted to proceed about the sleeves and bustle. I thought I would have a second fitting for that.
    When I got there I pointed out a few small things that I noticed first and some she dismissed, others she told me she wanted to fix them right then because she had a more complicated dress she needed to get to work on. This obviously made me think she saw my dress as unimportant and I didn't feel that I could tell her the bigger issues I had with the dress and trust that she would give my dress the attention to detail I had paid for. The sleeves are snapped on asymmetrically, the bust doesn't fit, the bustle is crooked and not how I wanted it.
    To say I'm disappointed would be an understatement.
    I took my dress to second seamstress who winced when I told her how much I had been charged by Sonia.
    I've tried to be reasonable, asking for only a partial refund since the hem was adequate but she continues to tell me that the dress was fine.
    This has taken away from what is supposed to be such a special time in my life and it's honestly so upsetting that she's allowed to take advantage of unsuspecting customers with no consequences for horrible service and product.

SM Personal Tailor is NOT a BBB Accredited Business.

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