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Business Profile

Telephone System Dealers

Clarity Products, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone System Dealers.

Complaints

This profile includes complaints for Clarity Products, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase a new set of Clarity Cordless Phones Model D704 (base) plus 3 additional handsets (****** from ******* on July 9, 2023. The phones come with a full 1 year warranty. I contacted customer service and they were gracious to troubleshoot my problem as one phone was beeping. They indicated possible battery problem or phone was out of range. I changed batteries and moved the cordless phone closer to the base, same problem. At a minimum, since the phones are covered by a full one year warranty, the company should send me replacement phones or at least one phone (the one that is beeping) to see if the problem is corrected. The company did not even want to send me replacement batteries to test the problem.

      I did provide proof of purchase but I am unable to attach below given file size constraints which I am unable to reduce. However, I did manage to attach my correspondence e-mails with the company as well as their warranty policy. I did e-mail the proof of purchase to the company.

      Business Response

      Date: 08/02/2023

      We do offer a one year warranty but do not do advance replacements.  The customer will have to send us his defective phone after he deregisters it from his main phone.  We will need a copy of the receipt in the box with the complete phone along with his name, return address and phone number to send the replacement back to.  We can not send replacement batteries/parts do to the fact that our products are made out of the country and we do not have replacement parts here to send out.  Clarity is willing to always stand behind their warranty policy which states the end user must send their defective product to us at their cost.  When we replace it, Clarity will pay the cost of sending it back out at no charge to the end user.

      Our address is below should the consumer wish to utilize the warranty policy.

      Clarity Products

      **** ******** ** *** ***

      ************ ** *****

      Thank you,

      Customer Service Man

      ******* *******

       

      Customer Answer

      Date: 08/04/2023

       

      Complaint: ********



      I am rejecting this response because the statements being made by the Company are FALSE. I already previously attached the Company's warranty policy.  I will re-attached below and here is an excerpt:

      Limited Warranty
      Clarity Products LLC ("Clarity") warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). The obligation of Clarity under this warranty shall be at Clarity's option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period.

      ************************************************

      It is appalling that the Company's representative who responded is unfamiliar with their own warranty policy.  What does that say for competence?

      I would appreciate the name and mailing address of the President/CEO of the Company as well as e-mail so I can communicate this complaint to him/her directly.




      Sincerely,



      ******** ******

      Business Response

      Date: 08/04/2023

      You may contact ******** ********* at ********.*********.com or call ************

      Customer Answer

      Date: 08/07/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      ******** ******

    Clarity Products, LLC is NOT a BBB Accredited Business.

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