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Business Profile

Transmission

AAMCO Chattanooga
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my vehicle since 4/10/2024. They have put the wrong transmission in my vehicle twice, and on 5/10/2024 my vehicle has been repossessed. I had to borrow the money to pay ******* ******, because I am a **** ****** and that is how I make my money. I am still waiting on my vehicle to be fixed. I have been catching the bus, or walking to places I need to go to, I need my vehicle so I can start back **** ******* and make my money to pay my bills.

    Business Response

    Date: 05/22/2024

    We did in fact install the wrong transmission on two separate occasions.  However, after the second one was not operating properly, we realized that our supplier had sent us the wrong transmission.  On all those occasions, we replaced her transmission free of charge under warranty.  Her vehicle was repossessed before we could install the correct transmission.  When Mrs. ******** was able to regain ownership of her vehicle, she brought it back to us so that we could again replace the transmission free of charge.  Sorry, but it is not our fault that her car was repossessed.  Therefore, I am not offering any type of refund.  

    Customer Answer

    Date: 05/28/2024

    It is their fault that my vehicle got repossessed. If they had put the right transmission in from the beginning, I could have been **** ******* and made my payments. I also was in the process of looking for a place to live for my granddaughter, daughter, and myself. I had to borrow money to get my vehicle from repossession, the electric, water, on and rent because I lost my second source of income for three extra weeks. The least they could do is give me 800 back.

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