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Business Profile

Used Appliances

C & B Appliances and Mattress
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a washer form this business which did not work, returned it and got another washer which did not work. Returned that washer and the manager said his credit machine was not working so he could not issue credit of $415.00 at that time. That was in December. As of today the 6th of February I have not received the credit. I have opened a claim with the fraud department of my credit card. Just for your information he placed both non working washers back on display for resale. When we returned the washer we had to give him our original sales receipt which he did not return and he did not give a receipt for the return. This complete fiasco was handled by my Grandson as I was in a wheel chair and on crutches at the time due to an injury to my knee. I believe this was the reason he thought he could get away with not returning my money as he was dealing with a younger person who was not used to crooked merchants. My Grandson has returned several time asking about my refund and is told each time the machine is not working yet!! I believe this is complete fraud!!!

    Business Response

    Date: 05/17/2024

    She received a refund a few months ago. 

C & B Appliances and Mattress is BBB Accredited.

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