We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Tinting

Tint World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    See attached Letter In detail

    2/2/2024
    I brought my 2002 Lexus hard top convertible in to Tint World to get an estimate on having their wrap put on my trunk to cover up some sun damage. The estimate given was $640.00. On that day I authorized the wrap to be installed, set a date for instillation, and paid in full for the job.
    2/19/2024
    I took the car in to proceed with the agreed upon wrapping. Shortly after leaving the car, I was contacted by Tint World and notified that the paint had been damaged when they attempted to perform the wrapping.  They assured me that it was not a problem and would take care of repainting the damage caused by their wrapping procedure. It is my understanding that they took the car to their preferred paint and body shop to get an estimate. I am not aware of the name of the body shop or the cost. However, I was informed that they were planning on taking the trunk top off which could damage the mechanism for opening and closing the hard top. Because of the potential mechanical problem with taking the trunk top off I did not feel comfortable authorizing the trunk top being removed without contacting and authorized Lexus repair center.
    3/25/2024
    Tint World requested that I take the car to ****** *********, an authorized paint and body shop for Toyota and Lexus. At that time, I got an estimate to repair the damage done by Tint World for $1,500. ****** ********* Center informed me that they would not remove the trunk top because it could damage the opening and closing mechanism. It was also their opinion that I should not let any other repair shop take the trunk top off because of the complications that may happen with the opening and closing mechanism. 
    3/28/2024
    I confronted Tint World regarding getting my car repaired and their manager informed me that they were not paying for the necessary repairs needed for the damage done by their shop and to come get my refund of $640.00 leaving me with a damaged car that is now going to cost $1500 to get repaired. Not only are they not paying for the repairs, they returned my car in much worse condition than when I brought it in. My car is now in 5 pieces. See attached photos.
     I am requesting that Tint World pay for the damage done by their wrapping process to my car and all repairs be done by ****** *********, an authorized paint and body shop for Lexus.
    I would greatly appreciate your help in getting this problem resolved.
    Best regards, 
    *** ******

Tint World is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.