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Business Profile

Yogurt

The Ice Cream Show

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Ice Cream Show's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Ice Cream Show has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased gift certificates to the Ice Cream Show in denominations of $10 for a total of 10 cards and $5 for a total of 4 cards. I also gave 3 people that I did not know was coming cash of $10 each. The card clearly states the denomination on them. The ones that used the gift cards purchased hot chocolate or coffee and said the bill was about $6. They took the entire gift certificate amount as payment, did not reimburse payment and then demanded 18% tip. So effectively I paid $10 plus tip for a $6 cup of coffee. (total with tip about $ 12 per cup). The person's that I gave cash to got their change back. Since gift certificates are considered cash equivalents by the IRS, I feel that they should have been given the balance back. I have reached out to the owner 3 times. She called back once, I was on another call but promptly called back and was sent to voicemail. I have left a message with the actual restaurant and have left 2 other voicemails telling the owner that I was available after 5 any time for three consecutive days and never got a return call. I would like assistance getting the portion of the money that should have been reimbursed to my wedding guests, which comes to about $40 of the $120 I spent. I would have gladly let them take the remaining amount of the gift cards had they not also mandated a tip. I feel that this is poor business practice and downright theft.

    The Ice Cream Show is NOT a BBB Accredited Business.

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