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Business Profile

Aquarium Dealers

Danny Deez Corals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered live saltwater corals 4 ***** from Danny Deez online website. The last 2 shipments came damaged and dead on arrival. *** delivered late. We filed a claim with *** and they denied the claim saying Danny Deez used improper packaging which was the cause of damage and dead corals. I have attached pics and Danny Deez received written notification from *** on their assessment he was at fault. I have gone around with him on a resolution but we cannot agree on a fair settlement. I would like a full refund on both damaged shipments to my credit cards. While he has a policy listed on his site, not sure when he added that, *** still claimed it eas his fault due to improper packaging. The cost on the first shipment was $249.99 and the second was $319.98. Between the carrier delivering late and Danny Deez improper packaging, he should be held liable for poor service, damaged merchandise and liability falls on him as the seller. Please see pics of damaged merchandise, pics of the boxes *** says are not in standard for shipping thr merchandise he is shipping, and pics of the charges and *** denial letter.

    Customer Answer

    Date: 04/23/2024

    Tried several times with the vendor to resolve the matter but he refused to work out a deal of compensation. We both were notified by *** that they felt the vendor was responsible for the damage and dead saltwater corals due to improper shipping carton and packaging. They refused to honor either claim and said the vendor was solely responsible due to improper packaging. 

    The vendor refused to honor the full claims which included shipping. 

    At this point, as of 4/23/24, there's been no further contact since I filed this claim and he responded the day after.

    Sincerely,

    *******************

    Customer Answer

    Date: 05/07/2024

    The vendor initially reached out when I filed the complaint but insists its not his issue. *** still insists the vendor is at fault.  The vendor is not willing to come to an amicable agreement, it's one sided for favor for him.  I saw your email that he hasn't responded so I believe the complaint should stand so others can be educated if they want to do business with him.  I appreciate your time and work on thus.

    *******************

    Business Response

    Date: 05/14/2024

    We offered store credit to the consumer in which he denied. It states in our policy that we do not refund shipping costs. One thing is for sure we ship with the uttermost care for the survival of our animals.

    Customer Answer

    Date: 05/14/2024

    ****** says that and this was yesterday, he rescinded the replacement again and refunded my shipping that I paid.  He does this each time after he responds to the credit card companies or you the BBB.  He is playing games.  *** officially said in their investigation that he does not ship properly to protect live animals due to using improper packaging and improper packing material.  As a business, he refuses to find a medium ground here.  At this point, he has not resolved this matter.  

    Thanks,

    ***

    Customer Answer

    Date: 05/23/2024

     
    Complaint: 21585511

    Vendor says that and this was yesterday, he rescinded the replacement again and refunded my shipping that I paid.  He does this each time after he responds to the credit card companies or you the BBB.  He is playing games.  *** officially said in their investigation that he does not ship properly to protect live animals due to using improper packaging and improper packing material.  As a business, he refuses to find a medium ground here.  At this point, he has not resolved this matter.  

    Thanks,

    ***

    Business Response

    Date: 06/03/2024

    I responded with a solution but the client disputed the charges and the funds are on hold. Also, that is standard procedure with *** to say improper packaging when we shipped everything perfect. We explained the situation to ****** and he has since not responded. We told him that once its cleared with the bank with his funds we would send him whatever with his store credit. With the funds in limbo we don't want to be scammed. Once the banks have decided with the proof we provided then we will go from there.

    Customer Answer

    Date: 06/10/2024

    I have been in touch with the vendor.  Discover card did fund him the money back after they sided with him because of his poor policy on DOA against his carrier choice. I talked to ***** Fargo and they say he has not responded to their inquiry of the dispute. At this point, he refuses to settle this matter. I confirmed Discover credited him $319.98. **************** has not credited him the $249.98 since he has not responded. I still want replacement due to his choice of carrier failing to deliver live animals on time and everything ended up dead. This is not my fault and as a business, he should take accountability of his shippers failure.

    Customer Answer

    Date: 06/12/2024

     
    Complaint: 21585511

    I have been in touch with the vendor.  Discover card did fund him the money back after they sided with him because of his poor policy on DOA against his carrier choice. I talked to ***** Fargo and they say he has not responded to their inquiry of the dispute. At this point, he refuses to settle this matter. I confirmed Discover credited him $319.98. **************** has not credited him the $249.98 since he has not responded. I still want replacement due to his choice of carrier failing to deliver live animals on time and everything ended up dead. This is not my fault and as a business, he should take accountability of his shippers failure.

Danny Deez Corals is NOT a BBB Accredited Business.

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