Reviews
This profile includes reviews for Cumberland Electric Membership Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromJeff H
Date: 01/19/2025
1 starCEMC Billing,
I've been a member of this service for 30+ years and within the last year it seems funds are held in order to create "late fees". Return payment is sent the day after receiving. It's obvious some process has changed within the billing department and one would hope that it is incompetence and not a new standard operating procedure. Social media complaints are being witnessed as well. Hopefully competent leadership will be installed soon. Ridiculous!
Cumberland Electric Membership Corporation
Date: 01/27/2025
Thank you for taking the time to share your concerns about recent billing issues. We truly value your 30+ years of membership and your feedback.
We understand your frustration and want to assure you that the delays you experienced are not due to any changes in our billing practices. Unfortunately, we’ve seen widespread postal delays since late December, stemming from holiday traffic and additional factors, including federal holidays and closures
After reviewing your account, I can confirm that the penalty associated with the recent late payment was removed on January 22, 2025.
Please don’t hesitate to reach out if you have further concerns or need assistance with your account. Thank you again for your long-standing membership and trust in CEMC.
Sincerely,
Seth R******
CEMC - Member Services Manager
800-987-2362Review fromMitchell J
Date: 12/17/2024
1 starRecently switched to Cumberland Connect insurance 2 months ago. We have yet to receive a bill from them. They decided the best thing to do was to cut off our service before they sent us a notice it would be cut off. I paid the bill online once I realized there was an issue and they didn't reconnect out service. I have now paid my bill and a reconnection fee because of their ineptitudes. If I'd have known the service was going to be like this I would have stayed with ********. They should figure out how to do business before you penalize the customer because they are terrible at there job.Cumberland Electric Membership Corporation
Date: 12/20/2024
Dear *** *******,
Thank you for sharing your feedback, and we are genuinely sorry for the frustration you experienced. After reviewing your account, it appears this issue has been resolved, and the reconnection fee was waived.
We understand how important reliable service and clear communication are to our members, and we apologize for the inconvenience caused by the due date changes.
We appreciate your patience in addressing your concerns and willingness to work with us. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re committed to providing a better experience moving forward and sincerely hope we can regain your trust.
Thank you for giving us the opportunity to make things right.
Sincerely,
Seth R****** – Member Services Manager
CEMC/Cumberland ConnectReview fromKrista L
Date: 06/10/2024
1 starThe app after paying my bill stated I can call after hours line and have them reconnect my internet after I paid the past due called the after hours line and they said no that don't work that way and I still had to pay reconnect fee first but reconnect fee is attached already to my next bill. I have screenshot of the message I read word for word saying to pay 0.00 to have it reconnected it doesn't tell me I have to pay the reconnect fee before being reconnected and the after hours line was not at all helpful he kept saying same thing I asked to speak to his supervisor and I swear was same person because exact same voice claiming to be someone different as a supervisor.Review fromsara l
Date: 06/06/2024
1 starGood Riddance! Terrible customer service they will not take responsibility for their mistakes. CEMC stole a years worth of my money billing me every month for a service I did not have. I spoke with Kristy the electric supervisor and told me her manager would not fix it. All they had were excuses why they couldnt pay back what they stole. Manager who refused to make it right is Josh G*** and he has no business in this line of work. Really unprofessional and selfish people, Typical corporate greed! They have no problem stealing and taking your money at your expense. This Josh G**** has no concern or care of customers. No common courtesy or respect. The 300 dollars you stole it only cost you your reputation in the community.Cumberland Electric Membership Corporation
Date: 06/07/2024
CEMC is committed to serving our community as your local not-for-profit electric cooperative. The cooperative takes into account the facts of each situation in making a billing adjustment determination to ensure fairness for the individual member and for the entirety of the membership. Our team of professional customer service representatives will gladly review any information or evidence supplied by a member in support of their billing adjustment request.Review fromEthen B
Date: 11/17/2023
1 starI transferred my services from my old apartment to my new house. 2 months later I got a bill for my old address for dates after I moved out. I was told that because I did not state to disconnect my service that they left it in my name. So I got a bill for service that I never used. I called and spoke to Christina, the supervisor and she told me she listened to my recorded call and I never used the words disconnect my service so I am liable for the charges of the old apartment that I haven't lived in for 2 months. When asked her to send me a copy of the recording she refused. I have transferred service before and never was told that I have to verbally say I want to disconnect my old service. I wanted to listen to the recording that she said was quality care but she refused to let me.Review fromNick T
Date: 08/03/2023
1 starThey cut your power off 14 days late in the middle of the summer and refuse to give you a grace period. This should be criminal they’re going to spoil all my wife’s breast milk and don’t care.
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