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Business Profile

Mailing Services

UPS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two boxes of parcels shipped from ***** to the ************* that were lost. The parcels have arrived in the ************* and arrived at UPS in ***********, *********, where I live. But they were not delivered to my home on the same day. Then I called customer service for help. Now I have been waiting for a week and still have no news. I hope UPS can handle it as soon as possible and find my package. Thank you!

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 2 shipments from a saltwater online store. Both packages were shipped and delivered late by UPS. Both packages were paid for ***************** 1st package arrived 24hrs late, the 2nd package arrived 5 days late. The merchandise which was live saltwater *****s all were dead on arrival. The *****s died due to late delivery. Both packages were proper packaging, packed inside with a Uline full foam insert, bubble wrap, peanuts and each ***** was placed in secure containers. Both the vendor and myself are set up for UPS texts and email alerts. When delays were sent, we both reached out and UPS could not provide answers. When Both packages arrived late, UPS was notified about the dead animals. Claims were submitted with detail info and many, many pictures. Both claims have been denied by UPS saying poor packaging. That is false and I have pictures that show very good packaging, no leaking, no carton damage and no damage to containers inside. This death of animals was solely because UPS delivered late, no other issues. Also, neither carton had any markings on the carton of any delay info recorded from the driver. UPS guarantees service when you pay for ***************** they failed on both shipments. The first tracking number was 1ZF48K190108661178 due on 3/12/24 but delivered on 3/13/24. The 2nd shipment 1ZF48K190136705989 due on 3/20/24 but delivered on 3/25/24. It is unacceptable UPS will not take responsibility of failing to deliver on time, failure to understand live animals died and refusing to refund my money and no apology for this poor service.

    Customer Answer

    Date: 04/06/2024

    This is the UPS facility that I would like to file my complaint against.  They were totally at fault by delivering **************** which I paid for. They refuse to take responsibility of my dead animals which was caused because of extremely late delivery.

UPS is NOT a BBB Accredited Business.

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