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Business Profile

MRI

Clarksville Imaging Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Clarksville Imaging on Oct 31, ******************** At that time I have met all medical insurance deductibles. When I arrived they said they had looked up my payment and needed ******. I asked if that was **rrect due to meeting deductibles they said yes.. I paid them with my debit card. When I received the insurance settlement in November. My portion of the payment should have only been *****. I called and spoke to someone in the office who said I needed to speak to **llections. I am still not sure why it was a **llection matter. I from them to now have spoken to several different people including a supervisor who never returned the inquiry as promised. I get several different stories about having been already reimbursed to you have no file. All these calls were re**rded and yes I lost my temper because I am getting a royal run around and having no success in getting them to reimburse money that does not belong to them. I have been told it was reimbursed in Feb, then March. Then I get well it in in process que and they need 45 days. It has now been 6 months and I still have not seen the money owed to me $150.00 and change. My insurance ** even called and they were told they need 45 days over three months ago. It is now time for a follow up ct however I have asked that my doctor send me somewhere else as I will never go back to this business.

Clarksville Imaging Center is NOT a BBB Accredited Business.

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