Reviews
This profile includes reviews for Sunrise Acceptance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromK. P.
Date: 11/18/2024
1 starK. P.
Date: 11/18/2024
Not only rude but incredibly disrespectful. Tried to guilt trip me into keeping my car and then when I called them to complain they told me that “wasn’t how those calls went at all”. They admitted that they had had to fix several issues with my vehicle not long after I got it and after I explained I could no longer afford the car, all they offered me was higher/longer payments. Don’t buy a car from them, ever. They don’t care about you and they will legitimately argue. They have the worst attitude and customer service team. So glad I’m almost done with them.
Sunrise Acceptance, Inc.
Date: 11/27/2024
We are sorry this customer had problems with their vehicle. We do our best to finance quality cars, but used cars are susceptible to wear and tear. We have been in business for over 25 years and we are willing to work with any customer that will communicate and work with us. We went back and listened to the recording of the call. Our employee was professional with this customer. Again, we are sorry the customer had issues with the car and is frustrated with that situation, but we do wish them the best in their future car buying experiences.K. P.
Date: 12/19/2024
Wow. Just wow. I complain on here, and the reply is “The employee was professional on this call”. ********. I didn’t know calling customers liars was professional, and btw she literally said “We called (people we were working with) and know you didn’t do that.” We were waiting on documentation, and they called us liars. Genuinely hope the people that work there learn customer service one day, cause if I talked to a customer at my job that way I’d be fired. Glad to know I’ll never work with you again. And don’t bother replying to this comment, I’m done with you, for good.Review fromMonica M
Date: 11/16/2024
1 starMonica M
Date: 11/16/2024
Very rude and unprofessional with the threats. Everyone has hardships and they should have some kind of understanding. I lost my home to a tornado, my daughter is terminal and there is zero understanding or enough compassion to even try to work with me in any way.
Ridiculous reporting to the credit bureau continuously and no chance to even come to a solution for both parties.Sunrise Acceptance, Inc.
Date: 11/27/2024
Our customer service team reached out to this customer when we received this review and we were able to quickly get this matter resolved and the customer is satisfied. Our mission statement includes treating customers with the highest level of fairness and respect and we always want to work with customers through any difficulties they may encounter. We appreciate this customer understanding and giving us a chance to find a good solution.Review fromPatricia C
Date: 08/26/2024
1 starPatricia C
Date: 08/26/2024
This is the worst company to ever deal with. I advise that you not walk but run! They're not only rude but they will start blowing up your phone the day of payment and if you couldn't answer when they called they would then proceed to call all of your references. Four years ago my husband got really sick and I was the sole money maker and all bills fell on me. We decided that we could not afford the payments or the harassment any longer and turned the vehicle in. My husband passed away in Jan of this year, four years after we returned the vehicle and this company decided to bring me to court. I advised of my health issues, loss of job, and loss of my husband and the lawyer proceeded to tell me that none of that matters! They want me to still make payments. I find it interesting that once they found out that my husband was deceased they decided to bring me to court thinking I must have come into some money. They're relentless, rude, and outright scammers. I advised that because of my surgery I'm not working and I was told again doesn't matter so when I start working I need to start making payments. Everyone is just one paycheck away from not being able to pay bills, I pray that they never have to go through what I've been through. So again DO NOT use this company for anything, Run when you hear their name. Just outright ridiculous.Sunrise Acceptance, Inc.
Date: 09/07/2024
We are very sorry to hear about this customer’s husband recent passing. We only became aware of this through this review this past week. Our company has not been in contact with them since 2021. Back in 2021/2022, this account was assigned to outside collections because the customer stopped paying their installment contract for the vehicle they financed with us, and they purchased another vehicle from someone else. Once we turn the account to outside collections, we are not involved with their collection processes; but the outside collectors represent to us that they follow all Federal, State, and local laws regarding this process. We again are so sorry about the recent passing of the customer’s husband. Given these recent unusual circumstances, we have asked the outside agency to delay their collection efforts until 2025, and the agency has agreed to do this. We wish the best for this customer in the future.Review fromAshleigh H
Date: 07/18/2024
1 starAshleigh H
Date: 07/18/2024
Alright so I have finally after about 44 long grueling months and over 14 grand(which is utterly ridiculous and is legal theft!) paid off my crappy 14 year old car but when I just went to check my account page, instead of saying I paid in full (which I did!) it said I still had a .01 balance... ONE CENT! Are y'all kidding me?! So I went to pay that stupid little one cent balance and a ridiculous 3.95 fee to do it online so they better update it to paid in full and get out of my life forever. These scam artists will also blow up yours and all your references' phones day or night if you are even a day late on a payment! I cant see how they are even still in business and I can't wait to be done with them. They prey on vulnerable people who need a car but dont have the credit or a high down payment to go to most places(which I do now, thankfully!) Ugh.Sunrise Acceptance, Inc.
Date: 07/19/2024
We apologize for this. If the customer had emailed or called us and let us know about the $.0.01 balance left in the computer, we would have gladly written that balance off. Just to let the customer know, I do see that the title for the vehicle was put in the mail on 7-18-24, so she should be receiving it soon. I also asked one of our account managers to call the customer this afternoon and offer her a gift card as a way of saying that we apologize for this inconvenience, and we thank her for her business. We wish her the best for the future.Review fromSharon O
Date: 03/12/2024
1 starSharon O
Date: 03/12/2024
I purchased a 2011 Nissan Titan. They came and repo it Sun 10th. Last year was a bad year for me health wise. I got caught up and a few days later after I had paid it up on the phone with KC C******* someone else called me and said I owed more. I was like I paid it with KC C******* that wasn't told to me. I told her to tell KC C******* to send me a print out of ALL my payments because something isn't. I couldn't even go on my account to see where I owed more. They had me blocked out. I have pay $20,000 so far on a 2011 truck. I have asked if I could pay monthly payments isn't of weekly I was told NO because of the interest. They are NOT being truthful about ppl credit so they can charge them more than double what the vehicle is worth. I was also NOT informed of the repossession the truck was stolen out the yard. When we catch the guy I asked for paperwork on the truck he showed me a pic of a red truck instead of mine. I've tried to contact KC C******* asking for print out of ALL my payments again they will NOT give me any information about my payment history. I think they are scamming customers they need to be investigated there are to many complaints for them NOT to be investigated. Like I stated I've paid at least $20,000 on this vehicle for them NOT to show me where my money is going and NOT allowing me to get the vehicle back. ThanksSunrise Acceptance, Inc.
Date: 03/20/2024
Customer service is very important to us. We have worked with this customer for the last couple of years when they were having difficulty making their payments. We always work with customers who will communicate with us and follow a plan to make regular payments. Prior to receiving this review, we sent the payment history to the customer and explained options to get the vehicle back. After discussing options with the customer, they have decided to move in a different direction. We wish this customer the best wishes in their future endeavors.Review fromTiffany B
Date: 02/01/2024
1 starTiffany B
Date: 02/01/2024
We loved them until we had some money trouble. The vehicle was repoed 2 hours before we was catching up on the past due amount. When we called to pay it she said nothing , but lies. She said an agent spoke to my husband and he was combative. He was at work all day and I was gone. I told her to look at the footage and when she called his work to ask if he worked that day. Anything to prove innocence she didn’t want to hear. I’ve gave his new number a million times over the past 2 years and they never changed it on his account. She also lied about emails being sent. I searched did a search on my email and had zero emails from them.Sunrise Acceptance, Inc.
Date: 02/20/2024
Customer service is important to us. Repossessing a vehicle is always a last resort for us. We work with customers daily who are having financial issues. Only when the customer doesn't communicate with us or doesn’t follow through with a plan to get caught up on their payments will we have to repossess the vehicle. We worked with this customer as long as we could. We wish the best for them in the future.Review fromAngela G
Date: 03/09/2023
2 starsAngela G
Date: 03/09/2023
I had went to East Auto under the impression that I was going to a buy here pay here. Then I was told that they use a finance company to finance vehicles. This is not a finance company this is a scam. They call threatening you the day after your payment is due. I work nights and they call during the day and I had texted them letting them know I can’t talk. I had made a partial payment in good faith keep in mind I’m not even 30 days behind and they texted me in was refunded they had already put it in repossession. They are rude and very unprofessional. I had qualified with other dealerships with regular financing but they had the vehicle I had been looking for with a great down payment and now I’m living in a nightmare and it’s only been two months!!! I thought i was getring a vehicle i could depend on but had fis the hole in the gastank and was billed for the repairs that they should have paid. Now i need to replace the tirods . If you consider Easy Auto RUN far far awaySunrise Acceptance, Inc.
Date: 03/20/2023
We are sorry to hear that you had mechanical issues. We inspect all our vehicles thoroughly and never intend to sell a vehicle with a known mechanical issues. However, used cars are subject to needing repairs from time to time. We are happy to have been able to speak to you and to help work together to resolve the issue with you.Review fromKatherine M
Date: 01/01/2023
1 starKatherine M
Date: 01/01/2023
I am over a year and a half into a Jeep that had to have the motor replaced and since the replacement, is losing water somewhere... the Jeep leaks everytime it rains... making noise when it's driven like a u-joint or something. It is a piece of crap. The mechanic did not put the correct amount of water in the engine after replacement, didn't put all of the screws and bolts back in it. My husband and I are both disabled and unable to do anything with it. Its a waste of time. Also, with me making every single payment since purchase...I still somehow owe over 20k on this thing and the balance hasn't really changed in 3 months. I am one very unhappy customer and am contemplating just returning the *** Jeep.
KMSunrise Acceptance, Inc.
Date: 01/05/2023
We contacted this customer and learned more of their current situation. Based on this, we were able to find a solution that works for the customer; and the customer stated she is satisfied with the result.Review fromTim N
Date: 08/19/2022
1 starTim N
Date: 08/19/2022
My name is ******* ****** I purchased my second car with them after a flawless payment history with first car , I married and I added my wife to buy a SUV shortly after purchase she got on drugs and we separated after several attempts I finally got SUV from wife, I paid it up several times where she fallen behind , finally I asked if I could turn SUV in still in perfect condition if they would in writing agree to not pursue any balance on SUV and we signed a paper I have a copy my ex wife has one and you guys should have one . all I'm asking is to forgive my alleged debt with the paper I signed , take off the charge off and repo from all credit beaureas and I will be satisfied , if not I plan to seek legal action thanks in advance for your cooperation.Sunrise Acceptance, Inc.
Date: 08/31/2022
Thank you for the opportunity to respond. Customer service is important to us. We have been in communication with this customer and have made sure we are reporting this properly to the credit bureaus.
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